Interparcel Australia

Been using Interparcel since October 2020 and glad we made the move. Integrates well with Shopify, Etsy and Ebay. Easy to print labels. Also love the variety of quotes we get as we send everything from small to bulky items and we always get a solution,

Great customer service and support from most people I have dealt with and particularly Daisy and the Australia Post integration team.

The app itself is easy to use and fantastic integration with Shopify.

We still get stung occasionally with some unforeseen fees from individual couriers (especially TNT) which results in me just avoiding that courier option.

Only feedback would be it would be ideal to get faster updates on parcel locations (i.e.. missing parcels or delayed delivery), however I understand that may not be feasible with IP contacting couriers etc. etc. But if that was something to work towards that would be ideal.

this is a great shipping app! am able to get great price on pallets as well as normal delivery domestic and overseas
must say it definitely has helped my business.
there is no option to delete or cancel pickups, or to reschedule, but if you use their contact form it is mostly responded to quite quickly.
account managers are also friendly and will do their best to sort out a rate that works well for you. wish I've used it earlier and not other apps that require a subscription

We have been using Interparcel for over a year and a half and absolutely love it. Easy to use, saves a lot of time and have hardly had any issues. Also great customer service, when needed.

Great app and service, very user friendly and helps us small businesses out a tonne! Thank you

Have used this app for the past 12 imonths, integrated very well and easy to setup. Recommend giving it a try to see if it suits your business like it has ours.

We have been using Interparcel since September 2020. It has been great to have everything in one place, including both domestic and international orders. Customer service has always been great too.

Was willing to accept extra fees, hidden charges, packages not getting delivered, squeezed for more money.... But the final straw is when it just stops working altogether and no one can buy anything from your store thanks to them.

Avoid

We're 6 months into our Interparcel journey and have been thoroughly impressed with the app's performance, especially since the introduction of the beta for Australia Post integration. This addition has proven to be a game-changer for our online Shopify store.

The app's interface is not only intuitive but also user-friendly. Its simplicity has significantly streamlined our order processing and dispatching operations, translating into valuable time savings.

What truly sets Interparcel apart is its exceptional customer service. Their responsiveness and commitment to customer satisfaction have been crucial to our positive experience.

The Interparcel team has done a great job in creating a reliable, efficient, and user-friendly platform. With its current capabilities and the promise of future enhancements, it's an invaluable asset for any small business looking to optimise its shipping processes.

This is a great app to handle your Shopify shipping issues. We use it along with Australia Post and find the integration to be wonderful, saving us a lot of time with orders. Customer service is quick and informative and we are glad to finally have found an app to suit our small business needs.