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Michael was very helpful - I had an issue with shipping and they stayed in touch until it was all sorted. Great job thankyou.
Thank you for taking time to share this so others can make an informed decision! We appreciate it very much, and we're glad to hear Michael was able to resolve your issue. If you have any other concerns or even just a question about Intuitive Shipping, please don't hesitate to reach out.
Best regards,
Ron Anderson
Customer Experience Manager
Great app and great customer support. I like the companies that always work on improving their services and meet their client's needs. Thank you!
Thanks for the awesome review! We're happy to hear you're loving the app. Our support team appreciates the kind words, too. We're here to help whenever you need assistance!
Best regards,
Ron Anderson | Customer Experience Manager
Intuitive shipping is a great app. Setting everything up is very intuitive and easy to test. Customer support has been stellar and very proactive to make sure everything went smoothly. Would reccomend!
Thank you! We very much appreciate your recommendation. We're happy to hear the Intuitive Shipping setup experience has been such a positive one, and that you're getting any additional help required when it's needed. Our support team is always here to answer any questions you might have, or if you run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
This app and its developer are amazing. Intuitive Shipping has been a game-changer for us. We are using it in a custom application, and the support team went above and beyond to take care of us.
By far the best calculated rates shipping app available on Shopify with world class technical support. Highly recommended. Keep up the good work guys
We very much appreciate the kind words and the praise for our support team! We're glad your experience with Intuitive Shipping has been positive one. Please reach out to us if you have questions or get stuck on anything.
Best regards,
Ron Anderson
Customer Experience Manager
Due to our multiple shipping profile needs, Intuitive Shipping came to the rescue. Their team spent several days with our web developer in helping to get their app up and running perfectly. Now everything is automated with a simple scenario based rule. It took a little bit of getting used to, but now our staff collectively can update products on the fly that triggers the right shipping method every time! Thank you guys! This app is a life saver!
Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.
Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We used this app to manage our relatively complex shipping rates and conditions. When we needed assistance, the Intuitive Shipping team was always there and so quick to jump on a call and help us find ways to fulfill our needs. Their support team is among the best there is. :)
Our team really appreciates your praise! Thank you for taking time to write about your experiences with Intuitive Shipping. We're here to answer your questions and help you succeed with shipping, so please reach out to us at any time!
Best regards,
Ron Anderson | Customer Experience Manager
The app works exactly as described. Technical support is first class! Between Joel and Paul the setup went as smooth as one can hope for when moving platforms. The app has the great ability of closing off areas based upon postal codes which was key for our company. If your wondering if you can do something in regards to customizing shipping options it is most likely an option in Intuitive Shipping.
Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle.
I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems.
We're really happy working with them.
We very much appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that our system is helping to manage your shipping complexity so effectively. Thank you for the praise for our support team. We're happy to hear you have taken advantage of our one-on-one support sessions! When shipping rules are complex, it's much more effective to demonstrate or troubleshoot in real time. Please reach out to us any time you have a question or run into a concern.
Best regards,
Ron Anderson
Customer Experience Manager