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Intuitive was crucial in rapidly onboarding me during a shipping emergency situation at our company. I had just taken over an account that was experiencing severe shipping discrepancies and had no prior experience with Intuitive.
Within a couple of calls and some emails, not only did I solve the shipping emergency, but I streamlined our entire shipping backend process. I am now the Intuitive master at my company and none of this could have been done without the help of the empathetic and talented team at Intuitive. I'm very thankful for the level of service I received at such a crucial time. I would recommend them for any company that needs total control of their shipping logistics.
Thank you for taking time to share this so that others can make an informed decision. We are grateful to have worked with your company for so many years and hope our relationship continunes for many more. We know that your own experience with Intuitive Shipping is a fairly new one, so it's great to hear that you've been able to learn the system quickly yet thoroughly with help from Michael. If you should run into any concerns or just have a simple question, please do not hesitate to reach out. Michael and the rest of our team are here to help whenever it's needed.
Best regards,
Ron Anderson
Customer Experience Manager
Michael at Intuitive Shipping made the process a breeze! He was always there to answer questions and help us set our shipping templates up. 10/10 would recommend to any Shopify user with more complex shipping requirements!
Thank you so much for these kind words and your recommendation. We're so happy to hear that Michael was able to provide you with everything you need to feel confident using Intuitive Shipping. Of course, if you have any other questions or run into any concerns, please don't hesitate to reach out. Michael and our entire support team are here to help should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping: A Game-Changer for Our Shipping Operations!
We’ve faced numerous challenges due to the complexity of managing over 280,000 products shipping from multiple locations. Packaging weight inconsistencies and integrating shipping from various warehouses added to the difficulty. We tried several Shopify apps, but none could fully handle our needs—until we found Intuitive Shipping.
From day one, Brandon and the team have been fantastic. Brandon has always been readily available to answer our questions, offering timely and effective solutions for every shipping dilemma we've encountered. His support has been nothing short of stellar.
What makes Intuitive Shipping truly impressive is the versatility and power of their scenario system. We were able to eliminate two other expensive Shopify apps because Intuitive Shipping covered everything we needed in one place. This has not only simplified our process but also saved us considerable costs.
If you're managing a large catalog like ours and need a flexible, all-in-one shipping solution with excellent support, I highly recommend Intuitive Shipping!
Wow, amazing! Thank you so much for the recommendation and for taking time to share this thoughtful review to help others make an informed decision. We very much appreciate the love. It's incredibly rewarding to hear that Intuitive Shipping has not only helped you manage the complexity with your shipping, but has helped you eliminate other costly expenses, too! Please don't hesitate to reach out again should the need arise. Brandon and our entire support team are here to help whenever it's needed.
Best regards,
Ron Anderson
Customer Experience Manager
We have chosen to work with Intuitive Shipping on our eCommerce store as we needed to work with actual shipping cost based on product dimensions. Intuitive has made it easy to get up and running. That and their onboarding and support was a pleasure to work with!
It has been a breeze to schedule zoom calls and go over details of our set up. I've done three calls, one was an introductory/demo and two calls to review our set up and ensure all was good for launch. I had a question just the other day over email, and support got back quickly and helped to adjust things.
You can tell a business cares when it puts in this kind of effort. I love the intimate feel of working with their support, I worked with the same person each time and she recalled my business and set up.
Previously I used another rate calculator app that used actual dimensions, that company was good too, however what won me over with Intuitive Shipping (similar price) was the user interface and support. I can import/export information easily. I can customize. And as our shipping needs evolve I can see how their scenario builder will enable us. We also use ShipStation so we appreciate the ease of connecting to that.
So, if you are growing or need something more than what Shopify offers, you really should look at Intuitive.
Amazing! Thank you so much for taking time to share this thoughful review. It's great to hear that you've had such an overwhelmingly positive experience with Intuitive Shipping and that you're taking advantage of our Smartboxing system. We know you have a choice and we're happy your chose us! As you've noted, we absolutely care about the success of your business and we're here to help, no matter the issue or question. Please don't hesitate to reach out to us again or book another meeting should the need arise! Thank you for the recommendation!
Best regards,
Ron Anderson
Customer Experience Manager
Great app and great support. Easy to setup and use. Haven't encountered any issues. Support has a very quick turnaround time and very helpful!
Thank you very much for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team. We're always here to help whenever you have a question or run into a concern.
Best regards,
Ron Anderson
Customer Experience Manager
The Intuitive customer support team is great, they'll walk you through complicated shipping settings and make sure you get things set up the way you need it.
Great walkthrough videos, 1 on 1 customer support, and quick responses through email.
Paul at Intuitive was especially helpful.
Thank you for taking time to share this so others can make an informed decision. We're happy to hear that you've been getting the help you need when it's been needed, and we hope that you'll reach out again should the need arise. Paul and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
App works well for us and support is always fast and incredible. Great team.
Thank you! It's great to hear that Intuitive Shipping is working well and that your experiences with us have been so positive. We're happy to hear that you're getting support in a timely fashion when it's needed. If we can help with anything else, please don't hesitate to reach out again. Our team is always here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The Intuitive Shipping app is the literally the Swiss Army Knife of shipping apps! If you’re looking for a new shipping app, look no further as this app – for all intents and purposes – does it all and does it well. And, if it doesn’t, as was our case, Intuitive worked with us to develop the functionality to do what we needed it to do. The UI is straightforward, providing clear options and condition selections to create useful and efficient shipping scenarios. Also, the support from Intuitive is unparalleled. We had an issue recently and the support team was both responsive and persistent. They determinedly helped us both identify the issues and provided guidance to resolve the issue quickly and completely. I can’t say enough good things about Intuitive and its support team. From training to support, this is a professionally run team and a great value to solve your shipping app requirements.
Wow, thank you for sharing this! We appreciate the very kind words about Intuitive Shipping and our support team. We're thrilled to hear that your experience with Intuitive Shipping has been so overwhelming positive, and we're glad to hear you're getting the help you need when it's needed. We hope you'll reach out to our team again should the need arise in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has helped my company tremendously, reduces a ton of manual entry, and helps on the customer facing side as well. Brandon and the Intuitive team are extremely helpful in helping customize the platform to whatever needs you have, and are there to hold your hand in creating solutions to many different scenarios that come up, we love Intuitive!
Thanks for the love! We're happy that Intuitive Shipping is making a difference and helping you succeed with shipping. It's great to hear that you've been getting the help you need when it's been needed, and we do hope you'll continue to reach out to us whenever the need arises. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We have the pleasure of working with Chelsey and Paul, both of whom have demonstrated exceptional knowledge and support in their roles. They consistently exhibit professionalism and a strong customer-centric approach. Whenever we reached out with a concern, they diligently followed up to ensure the issue was resolved and responded promptly to my emails. Our previous experience with a shipping rate company was lacking in comparison to Intuitive Shipping, and we are extremely satisfied to have made the switch. Money well spent!
Thank you! It's great to hear that your experience with Intuitive Shipping has been such a positive one and that you're getting the help you need from our team when it's needed. We know you have a choice and we couldn't be happier that you chose us! If you should run into a concern or just have a question about Intuitive Shipping, please don't hestiate to reach out. Chelsey, Paul and our entire support team are here to help.
Best regards,
Ron Anderson
Customer Experience Manager