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This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live rates were not calculated accurately enough. We really noticed with this app we don't lose out on shipping very often as our rates quoted at checkout are pretty accurate to what we are being charged. It is a lifesaver.
As the app is so customisable, it can be a bit mind boggling to use, however, support are always happy to help you work through your requirements to find a solution or a workaround.
Amazing! Thank you for sharing this with others and for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is providing the accuracy and flexibility you need to succeed with shipping, and that you're getting help from our team when it's needed. We very much appreciate you taking time to provide feedback. We know Intuitive Shipping can do a lot and our team is always here to walk you through any inssues or questions you have. Please don't hesitate to reach out to us again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We have a VERY complex shipping system because some items can be packed with others, while other items have no business being anywhere near them. This app allows a us to make shipping possible without losing money because we were just "guessing" at prices. Now we can pinpoint exactly how much it all is.
This app integrates seamlessly with our ShipStation account. The biggest issue is that it doesn't really know which UPS/FedEx accounts are what, so it can be a bit of a guessing game. But the support staff is attentive to your needs and willing to help in anyway they can, short of doing everything for you. Our shipping scenarios are a delicate house a cards, but the staff know how to handle things without damaging all the work I've put into making our shipping scenarios work well.
Thank you for taking time to write this thoughtful review of Intuitive Shipping. We very much appreciate your feedback and we're happy to hear that Intuitive Shipping is managing the complexity with your shipping so effectively.
It's great to hear that you're taking advantage of our ShipStation integration. We do appreciate your feedback about the carrier info. This is due to how the information is passed back to us from ShipStation. We will work with their team to see if there is room to improve the integration.
Thank you for the kind words about our support team. If you run into an issue or just have a simple question, please don't hesitate to reach out to us again. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Great app and great support. Easy to setup and use. Haven't encountered any issues. Support has a very quick turnaround time and very helpful!
Thank you very much for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team. We're always here to help whenever you have a question or run into a concern.
Best regards,
Ron Anderson
Customer Experience Manager
Excellent App and Outstanding Support!
We've been using this app to manage our complex shipping rates, and it’s been a game changer! It offers everything we needed and more. The support team has been exceptional—always quick to respond and incredibly helpful. Paul even went above and beyond by sending a detailed training video to help us better understand our setup and optimize it moving forward.
We highly recommend this app to anyone looking for a reliable shipping solution.
Michael at Intuitive Shipping made the process a breeze! He was always there to answer questions and help us set our shipping templates up. 10/10 would recommend to any Shopify user with more complex shipping requirements!
Thank you so much for these kind words and your recommendation. We're so happy to hear that Michael was able to provide you with everything you need to feel confident using Intuitive Shipping. Of course, if you have any other questions or run into any concerns, please don't hesitate to reach out. Michael and our entire support team are here to help should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
App works well for us and support is always fast and incredible. Great team.
Thank you! It's great to hear that Intuitive Shipping is working well and that your experiences with us have been so positive. We're happy to hear that you're getting support in a timely fashion when it's needed. If we can help with anything else, please don't hesitate to reach out again. Our team is always here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We have the pleasure of working with Chelsey and Paul, both of whom have demonstrated exceptional knowledge and support in their roles. They consistently exhibit professionalism and a strong customer-centric approach. Whenever we reached out with a concern, they diligently followed up to ensure the issue was resolved and responded promptly to my emails. Our previous experience with a shipping rate company was lacking in comparison to Intuitive Shipping, and we are extremely satisfied to have made the switch. Money well spent!
Thank you! It's great to hear that your experience with Intuitive Shipping has been such a positive one and that you're getting the help you need from our team when it's needed. We know you have a choice and we couldn't be happier that you chose us! If you should run into a concern or just have a question about Intuitive Shipping, please don't hestiate to reach out. Chelsey, Paul and our entire support team are here to help.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is great and easy to use, and whenever I've had trouble, because shipping can get complicated, I've always gotten great support from the team there. They go above and beyond answering not just the questions I show up with, but offering ways to optimize for problems I wasn't even aware I had. Highly recommend.
Thank you very much for the recommendation! We appreciate the kind words about Intuitive Shipping and our support team. We love to help and we want to make sure everyething is working optimally, so it's great to hear that our team was able to help with your overall setup as well as the issues you were most concerned with. Please dont hesitate to reach out to us again if needed!
Best regards,
Ron Anderson
Customer Experience Manager
It's one thing to have an app that does exactly what you want in a straightforward way. It's another for it to do so without downtime or unreliability scares. It's a unicorn if it does both of the above and answers technical support emails quickly and concisely. When you come across an app like Intuitive Shipping, it raises the bar for everyone else. To put it plainly, Intuitive has saved us a lot of time.
Wow, thank you so much for the love and for taking time to share this so that others can make an informed decision about Intuitive Shipping. We take great pride in our technology and the level of support we provide, so it's great to hear that your experience with Intuitive Shipping has been such an overwhelmingly positive one. We know you have a choice and we're very happy you chose us! If you need our assistance again, whether it's an issue or a simple question, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Brandon in Support is wonderful. He walked us through a demo and was available to help with testing once we were ready. Any issues received attention right away. Quite happy so far.
We appreciate you taking time to share this. Thank you! If you should need us again for anything, please don't hesitate to reach out. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager