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This is a top tier app that handles extremely complex shipping requirements with ease. The app itself is a masterclass in design and functionality, the support documentation that is included is excellent and the customer support is the best you could ever ask for. My requirements were fairly complex and had to factor in many variables and I ended up needing a bit of help getting across the finish line and Paul from their support team was patient, responsive, and conveyed the information in a manner that was easy to follow and understand. At no point did I feel rushed, pressured or as a burden. 10/10 for the app and support, and easily worth every penny of the subscription. Quite literally can't express how impressed I am with this app and the team behind it.
Wow, thank you for the very kind words about Intuitive Shipping. Our entire team appreciates the high praise. It's great to hear that Intuitive Shipping is capably handling all of the complexity with your shipping requirements and that you're getting the help you need when it's needed. Our support team, including Paul, are always here to help you should you have a question or need more assistance in the future!
Best regards,
Ron Anderson
Customer Experience Manager
We have very complicated Multi-location shipping needs. We haven't needed much assistance since our initial onboarding, but updates to Shopify made things challenging for us. Mike in support was very patient and solved all our issues and then some. I would highly recommend this app if your shipping needs tend to be complicated.
Thank you so much for your recommendation! We're happy to hear that Intuitive Shipping has been helping to manage the complexity of your shipping rates so effectively, and it's great to hear that Mike was able to provide you with exceptional support when needed. If you run into any issues in the future, or just have a simple question, Mike and our entire support team are here to help.
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app with so much to offer. The customer service is also top rate, as sometimes it takes a little guidance to make sure everything is set up and rates are reading correctly at the checkout. Michael was a pleasure to speak to and an absolute star - helping to resolve a recent issue quickly and efficiently via emails and a video call. Thank you!
Amazing! Thank you for taking time to share this so that others can make an informed decision. We're happy to hear that you're getting the most out of Intuitive Shipping, and that our team is providing the help you need when it's needed. It's great to hear you're taking advantage of both our email support and our live, one-on-one support sessions. Michael and the rest of our support team are always here to help should you need us again in the future.
Best regards,
Ron Anderson
Customer Experience Manager
The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.
We very much appreciate you taking time to share this. It's great to hear that Intuitive Shipping is having such a positive impact, and that Michael has been there to walk you through the setup process. Michael and our entire support team are here whenever help is needed or just to answer questions you might have. Please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
Really great app. Lots of control and customisation to offer my customers the right shipping method based on their product selection. Have always been impressed with the support when I have questions. Would recommend this app 100%
Thank you for the recommedation! We appreciate you taking a few moments to share this with others. It's great to hear that you're getting the most out of Intuitive Shipping and that our support team is there to help when it's needed. Please feel free to reach out any time you have a question or get stuck on something. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.
Thank you for taking a few moments to share this! Our team appreciates the kind words. Please don't hesitate to reach out should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.
Thank you for taking a few moments to share this with others! It's great to hear that you've been getting the help you need from Chelsey, and that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out should you need our help again!
Best regards,
Ron Anderson
Customer Experience Manager
Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!
Thank you for sharing this! We're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're getting the most out of our Configuration Service. Please don't hesitate to reach out for assistance in the future should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.
Amazing! Thank you so much for sharing this. Our entire team appreciates your kind words. We're happy to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements and that Paul has been there to help you overcome any challenges. Paul and our support team are here to help should the need arise again.
Best regards,
Ron Anderson
Customer Experience Manager
The app has been performing well so far. We did have a few niggles at first, but Chelsey was on hand to help us configure the app as per our needs.
Overall great, knowledgeable, friendly customer service and the app is performing great!
Thank you! We very much appreciate you taking some time to share this with others. We're glad to hear that your experience with Intuitive Shipping has been such a positive one and that you've been getting help when it's been needed. We hope that you'll reach out again should the need arise in the future. Chelsey and our entire support team are on hand to help!
Best regards,
Ron Anderson
Customer Experience Manager