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If you are looking for something to deal with any type of Shipping setup, this is the app to go for. The other apps are good but IS really gives you the ability to build out any rule that you like, add markups, integrate with carriers and much more. The interface is friendly but also really powerful and I would advise making yourself familiar with how rules are built and really plan out the logic if you have a complex setup. IS can and will handle it as long as you set things up correctly. If you need assistance, the support is excellent - personally I have gotten myself in a few tangles and always gotten a solution back very quickly with clear instructions. Highly Recommended!
This is amazing! Thanks so much for sharing your experiences. Shipping can be complex, so our knowledgeable team is always here if you get stuck and need help. It's great to hear our support team helped you overcome some challenges quickly. Please reach out to us again if you have any more questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Great app that meets 99% of our needs (Shopify is pretty limiting on the other 1%, not the app's fault). Amazing support with fast response time.
We really appreciate this! We know you have a choice, and we're glad to hear that Intuitive Shipping is working well for you. Thank you for the high praise for our support team. We're here to help if you have any further questions or run into any issues.
Best regards,
Ron Anderson
Customer Experience Manager
Their Support is amazing - They have support hours listed in the app, But then They also have an on call team for when/if things dont work or you need that urgent question answered. A very powerful and Easy to understand app with their support. We were up and running with a very complex Shipping matrix within a few hours. Most of that time was labour in entering. The only recomendation I would have is can you guys make an option to import/export the shipping scenarios so they can be edited in a csv file
The service this company provides is top notch, I'm very impressed by how knowledgeable and prompt their service team is. This app handles all our complex shipping requirements.
Our team takes immense pride in making sure you're completely satisfied with Intuitive Shipping, so it's great to hear that your experience thus far has been so positive. We're glad that we're able to handle the level of complexity that you need, and we're here if you get stuck or have any questions at any time.
Best regards,
Ron Anderson
Customer Experience Manager
Great software for even the most complex scenarios. While it was a bit complex to set up, Intuitive has amazing support and helps every step of the way. Quite unusual for most of the apps we use in this space, especially for the price. Using this software I'm able to give customers the best possible rates with minimal risk, thank you Intuitive!
Wow, thank you for the amazing review! It's great to hear Intuitive Shipping is contributing to your store's checkout experience. Don't be a stranger! Reach out whenever you need help or have a question.
Best regards,
Ron Anderson | Customer Experience Manager
I couldn’t have dreamed of a better shipping app, it really does it all and then some. The customer service is 5-star, it’s a huge learning curve and they were there at the ready to assist anytime I ran into an issue. Micheal was always very responsive, walked me through each step via live calls and always checked in to make sure I didn’t need anything further. I’ve used other shipping platforms in the past and Intuitive Shipping is by far the best option out there. Thank you for bringing me such peace of mind! -https://theporterhouse.co
Thank you for the kind words! We're so happy to hear your experience with Intuitive Shipping has so far exceeded your expectations. It's great that you are getting the responses you need in a timely fashion and that Michael has been there to help you through the onboarding process. He and the rest of our success team are always here to help you should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Always answers within a reasonable amount of time and here to resolve any issue that may arise.
(Which is mostly some setting in shopify)
Thank you for your review! We appreciate you taking some time out of your day to share this, and we're happy to hear our support team is helping you through any issues that come up. If you do have any questions about Intuitive Shipping or if you run into any issues in the future, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Our shipping requirements are very complicated and Shopify's restrictive, frustrating postage calculations were driving us crazy. Intuitive Shipping is a brilliant app that solved all of our problems easily. It is simple to set up but if you need help, Joel is always on hand. He answered all of our emails promptly and helped set up the more complicated shipping scenarios and ensured everything we had set up was working effectively. Thanks again for all the help and this excellent app.
This is a great app that delivers on everything it promises with a great team that's always ready to help.
Thank you for taking a few moments to share this! It's great to hear that Intuitive Shipping is helping you succeed with shipping. Please us know if you have any questions!
Best regards,
Ron Anderson
Customer Experience Manager
Paul has been great at helping us get up and running. Highly recommend if your shipping is more complicated than the basic apps.