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Their app worked better for us than the standard settings in Shopify, by far. Their support is incredible. They went above and beyond to make sure the app worked as we needed it to, even following up with me on a Saturday. The app works perfectly and sold me on the features and settings, but their support OVER SOLD ME. Highly, highly recommend this app!
Intuitive Shipping solved ALL of our problems regarding different shipping rules based on customer tags. Their app is user-friendly, easy to navigate and easy to set up. Their customer service is phenomenal as well. We tried many other shipping apps and this is by far the best.
There are no shipping apps on shopify that will allow me to customize individual shipping fees based on the box sizes I am shipping out. In the wine business, we are required to ship wine in special packaging which is costly and we need to be able to charge different fees for each of our box sizes in addition to shipping. All the other apps wanted to charge a fortune to customize this solution (i am talking thousands!!) Same with the shopify developers, they wanted to charge a fortune! Then I found this app and gave it a try. The customer support is awesome. If I have a question, i email and get a response. He even spent HOURS on the the phone helping me learn the system and how to customize the shipping settings to my stores individual shipping needs. Most people will not need hours to set this up. I just had a lot of specific package sizes and shipping scenarios I needed to set up. There is NO OTHER APP LIKE THIS ONE. All the other apps still use a one size fits all approach. Shipping is not one size fits all and neither should your shipping capabilities.
I GIVE THIS APP AND THE DEVELOPER, JOEL, 5 STARS!
Intuitive Shipping support were extremely responsive and helpful in getting all of our unique shipping requirements reflected in our customer-facing shipping quotes. This app enables us to implement our dropshipping strategy to more accurately charge the customer close to what we pay, resulting in more sales conversions.
Thank you for sharing this! We're happy to hear that you've been taking advantage of our support services to help you get set up. Our team is here for you if you have any other questions or concerns about Intuitive Shipping, or if you just get stuck on something.
Best regards,
Ron Anderson
Customer Experience Manager
The absolute best customer service! They answered every single one of my questions and did it very quickly. Very customizable app that can do anything you need. I 100% recommend using them.
Wow, thank you for the praise! Our entire team is thrilled to hear that your experience with Intuitive Shipping has been such a positive one so far. Please be sure to reach out to us if you have any questions or get stuck on something.
Best regards,
Ron Anderson
Customer Experience Manager
I was very happy to find the Intuitive Shipping app as our shipping costs were very different between different products and countries. I booked a demo for installation and Michael went through the whole app with me and helped installing it. After running some tests and adjusting some small things myself it worked perfectly! Very happy that we are now working with the correct shipping rates on our website! Thanks again Michael!
We are also very happy that you found Intuitive Shipping! It's great to hear you took advantage of our free onboarding session and that you got the help you needed to get set up and running. Michael and the rest of our team are here for you if you have any questions or if you get stuck on something. Please don't hesitate to contact us.
Best regards,
Ron Anderson
Customer Experience Manager
The most incredible customer support from information, support and using the final product. We are so pleased we have changed to Intuitive Shipping. Please don't ever change your level of customer service. It is beyond 5 stars!
Wow, thank you for this amazing review! We're pleased you changed to Intuitive Shipping, too! We challenge ourselves to provide the best possible support because we want you to succeed, and we want you to feel confident using Intuitive Shipping. If you have any questions or concerns in the future, we're happy to help!
Best regards,
Ron Anderson
Customer Experience Manager
This will make is so easy and i must say it is easy to use and understand great hope to see this work on POS
Thank you so much for taking time to share this! If we can assist you or answer any questions you might have, please reach out to our support team. We're here to help!
When using Intuitive Shipping with Shopify POS, if you're using POS Lite, it doesn't support shipping options, so it won't interact with our system. If you're using POS Pro, orders that require shipping will pull shipping rates from our system as they do for online checkout.
Best regards,
Ron Anderson
Customer Experience Manager
Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I switched to "shipping and delivery shipzip" and it works great with amazing customer service.
I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping.
I reviewed the support history on your account, and our team responded to all inquiries promptly. I can see we also followed up to verify the issue was resolved or if you had any additional questions or concerns, which unfortunately, you never replied to. We would have appreciated the opportunity to assist you further, though we can only assist when we know we are needed.
We used to offer call-in support but switched to call bookings a few years ago. The high volume of merchants we onboard lead to sometimes hour-long hold times that weren’t respectful of our clients’ busy schedules. Call bookings ensure a reserved time slot is available for our clients and gives our team a chance to review their requirements ahead of time to ensure the most efficient use of time. I notice you utilized this service and I would appreciate feedback on how it could have worked better for you.
Regarding bugs in the app, my understanding of the issues you were experiencing is that they were due to the configuration instructions not being implemented as per our guidance. Intuitive Shipping is an extraordinarily powerful app that processes millions of shipping calculations a day and is trusted by some of the world’s largest retail brands. We do take any claim of there being a bug in the app seriously, so if I’m incorrect in my understanding of the circumstances after reviewing your ticket history, please let me know.
Again, I apologize that you did not enjoy your experience with Intuitive Shipping.
Warm regards,
Sharon Green
CEO / Co-founder
great service! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you very much for this very brief and very enthusiastic review! Our team is always here to continue providing the great service you have come to know and expect, so please don't hesitate to reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager