Intuitive Shipping , 427 avaliações

Avaliação geral
4,9
Pontuação por nível de classificação
  • 97% das classificações são de 5 estrelas
  • 1% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
9 de abril de 2023

Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I switched to "shipping and delivery shipzip" and it works great with amazing customer service.

Pesach Meals
Estados Unidos
About 2 months usando a aplicação
Questão respondida por Intuitive Shipping Inc 9 de abril de 2023

I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping.

I reviewed the support history on your account, and our team responded to all inquiries promptly. I can see we also followed up to verify the issue was resolved or if you had any additional questions or concerns, which unfortunately, you never replied to. We would have appreciated the opportunity to assist you further, though we can only assist when we know we are needed.

We used to offer call-in support but switched to call bookings a few years ago. The high volume of merchants we onboard lead to sometimes hour-long hold times that weren’t respectful of our clients’ busy schedules. Call bookings ensure a reserved time slot is available for our clients and gives our team a chance to review their requirements ahead of time to ensure the most efficient use of time. I notice you utilized this service and I would appreciate feedback on how it could have worked better for you.

Regarding bugs in the app, my understanding of the issues you were experiencing is that they were due to the configuration instructions not being implemented as per our guidance. Intuitive Shipping is an extraordinarily powerful app that processes millions of shipping calculations a day and is trusted by some of the world’s largest retail brands. We do take any claim of there being a bug in the app seriously, so if I’m incorrect in my understanding of the circumstances after reviewing your ticket history, please let me know.

Again, I apologize that you did not enjoy your experience with Intuitive Shipping.

Warm regards,
Sharon Green
CEO / Co-founder

Editado a 17 de janeiro de 2020

Awesome app. Super flexible. Amazing what you can do -- found new money for my store immediately.

K-9 Dryers
Estados Unidos
About 2 months usando a aplicação
15 de dezembro de 2020

I use this app to run our shipping methods, the setup was a breeze given some of the complex issues of creating rules, etc. The support we got was five star, if we had an issue it was resolved within 24 hrs and we can go on working, these guys know their stuff and most of all are patient and understanding. Thanks again "Team Intuitive"

Goarmy
Reino Unido
About 2 months usando a aplicação
1 de março de 2021

BEST shipping app with the best support. Setting up shipping methods can be complicated, but their team goes above and beyond to help. Paul was able to guide me through exactly what we needed to set up, and has been extremely patient and responsive every time I reach out to him with a question or issue. 100% recommend.

Hapi Art
Estados Unidos
About 2 months usando a aplicação
Editado a 13 de janeiro de 2021

I highly recommend this app and the team that comes along with it. Support and white glove service helped me through my complex shipping rules and it has been running without issue. This is the shipping rate app that does it all.

Spectrum Plastics Webstore
Estados Unidos
About 2 months usando a aplicação
22 de abril de 2022

Just installed this app and definitely needed a way to create some unique shipping scenarios to ship our products. Nothing but high praises for the customer support, quick response time and help to get this going. Fully recommend them if you help getting your shipping calculations correct.

RootX
Estados Unidos
About 2 months usando a aplicação
Questão respondida por Intuitive Shipping Inc 28 de abril de 2022

Thank you for the praise! Our support team very much appreciates this, and we're glad you got the help you needed to get Intuitive Shipping set up and optimized to manage your unique shipping requirements. Please let us know if you require any assistance in the future!

Best regards,

Ron Anderson
Customer Experience Manager

21 de julho de 2021

Dang, is this ever a powerful app! We're a wholesale company and have extremely complicated shipping requirements, having to deal with 1) multiple piece shipping, 2) dimensional rates, 3) multiple carriers, 4) shipping promotions, 5) different shipping rules for different products, and numerous other intricacies. Previously we were using an app that was several times as expensive, and still didn't cover all of our requirements. Intuitive Shipping has replaced this app with ease, at a lower price with much better results. Oh, and their support is absolutely fantastic! Fast response times with detailed answers, and consistent followups on issues that needed to be looked at by their development team. All in all, you can't go wring if you choose Intuitive Shipping for your shipping needs. Two thumbs up!

Fun Services Canada
Canadá
About 2 months usando a aplicação
15 de janeiro de 2019

Great app to manage our (insane ) shipping rates from 20+ vendors... this is our store's saving grace... and to top it off- the customer service is INCREDIBLE!! They not only proofed the whole thing, but continue to help us in huge ways!! LOVE this app... 10/5!

Simple Switch
Estados Unidos
About 2 months usando a aplicação
20 de março de 2019

Highly recommend the app, and taking the time to test fully in the trial period to get past the learning curve and implementation, it works as promised.

As a former corporate professional, it is easier than an ERP (SAP or JDE) item setup or data extract. Just follow the steps.

Co-founder Joel, has been very quick to respond to my queries and comments.

Do read the Requirements Section, if you are new to Shopify for CCS.

Marveling Matilda
Canadá
About 2 months usando a aplicação
19 de agosto de 2021

Intuitive offers a lot of customizations for our shipping needs. We can easily change carriers that we quote, setup rates for specific products, put restrictions on products that have to go certain shipping methods, and easily setup rates for different countries. The team is quick to respond to questions as well. It would be nice to be able to copy setups from one store to another, or upload pricing by weight range, but we tested many different solutions and Intuitive was the best!

iFixit
Estados Unidos
About 2 months usando a aplicação