Intuitive Shipping , 421 avaliações
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The app works perfectly for our complex shipping needs. It was very easy to setup and configure shipping settings and the support team was incredibly responsive to the questions that I had
We're very happy that Intuitive Shipping is helping you manage the complexity with your shipping and it's great to hear that you're getting the help you need when you need it. Thank you for taking a few moments to share this with others! Please don't hesitate to reach out to our team if you get stuck on something or just have a question about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Not only is the app excellent in helping to solve our shipping specifics, but more importantly the support we receive. The team member that handles our account understands all the ins and outs of our specific needs and is there to help not only support but also guide us to our solutions. A++
Thank you for taking time to share this and for helping others make an informed decision. It's great to hear that your experience with Intuitive Shipping and our support team has been so overwhelmingly postive! Our entire support team is here for you should you run into any concerns or have a question in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Great app and even better support. Chelsey took my call today and I have neve been more happy with a support representative. She was friendly, knowledgable and went above and beyond to get my problem resolved.
We appreciate you taking a few moments to share this. Thank you! It's great to hear that Chelsey was able to provide you with exceptional support and helped resolve the issue you were having. Please feel free to reach out to us again should you run into any concerns or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.
Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping!
We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough.
We're glad you found us, too! Thank you so much for sharing this to help others with similar shipping complexity make an informed decision. It's great to hear that Intuitive Shipping has capably handled all of your requirements, and we're happy that you're getting quick support when it's needed. Please don't be a stranger! Our team is here to help whenever the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future!
Best regards,
Ron Anderson
Customer Experience Manager
The support is the best I've seen for any app in Ecommerce.
Amazing! Thank you for taking a few moments to share this. Please don't hesitate to reach out to our support team any time you have a concern or a question about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it
But communication is great and support is helpful. Would not be able to run biz without it
Thank you for taking time to share this thoughtful review so others can make an informed decision. We also appreciate the time you took to respond with additional feedback requested by our support team, which has been shared with our developers. We completely understand your concerns with the ShipStation connection. Our team is in communication with ShipStation as we look for a resolution.
We sincerely appreciate your feedback on the UI. Intuitive Shipping was built on and evolved from feedback from our users, so we always take it very seriously, making changes where possible, especially when it improves performance or the user experience. Some of the things you mentioned in your feedback are already in our development pipeline and will be implemented in a future update, while others are still in consideration. Please don't hesitate to reach out to us again if you spot something you feel can be improved.
We're glad to hear Intuitive Shipping is an important tool for supporting your business, and our team is here to help with anything should you need us in the future.
Best regards,
Ron Anderson
Customer Experience Manager
The Intuitive Shipping team was excellent at helping me troubleshoot my issues. Greg and Paul got to the bottom of it and my exact shipping rates are now ready to go! I had specific size boxes going to specific zones -- the app even works in concert with a third party bundle builder app. Thanks again !!
Amazing! We really appreciate you sharing this to help others make an informed decision. We're glad to hear that our team got you the help you needed and that everything is working as expected. If you run into any issues or just have a question about Intuitive Shipping, please don't hesitate to reach out to Greg, Paul and the rest of our team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The Smartboxing algorithm has been an absolute game-changer for a small business that has been incorporating cubic dimensions into Shipstation manually for years. This will save us hours, days, possibly WEEKS of grunt work. Additionally, customer service and support are top-notch, and Chelsey is an absolute joy to work with.
It's so great to hear that you're getting the most out of Intuitive Shipping and that our Smartboxing packing system has had such a positive impact on your business. We appreciate you sharing this so that others with similar needs can make an informed decision. Thank you for the kind words about our support team! If you run into any concerns or just have a question, please reach out. Chelsey and our entire team are here to help should th need arise.
Best regards,
Ron Anderson
Customer Experience Manager