Intuitive Shipping

Excellent customer service and prompt response to fixing an issue with an integration. Excellent app.

This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!

This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.

This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

This app solved our problem allowing for multiple shipping methods to be blended together for one total rate. Shopify's failure to provide many basic settings and customization options leads to a plethora of options on the app store to get the job done. Choosing one that will work and has good customer service is like finding a needle in a hay stack, and Intuitive Shipping does the trick. The customer service is amazing, and our custom "blended" shipping rates are easy to setup and modify.

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.

We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping.

Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future.

I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon

It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out.

Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer.

We have lost significant sales with this due to the lack of notice in the app about a product missing dimensions. One happened recently where somehow the dimensions disappeared from the product. We lost a month worth of sales on a major product until a customer notified us.

The intuitive app NEEDS alerts on this because something that prevents checkout is vital to a store and needs to be handled immediately. The only solution given by the intuitive team is you can export a spreadsheet (manually) which lists items missing dimensions.

What the app really needs is an email alert each time a product is missing weight or dimensions. This is literally stopping sales if it's not in there. So it is vital enough information that it needs an alert system.

Fantastic, personalized service. A legit app, with real humans there to help you out. Michael was able to help us get set up after the set up of our store through them a curveball. Glad we got started with IS!