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Michael was a great help in getting the app set up as I needed. Good product with even better support.
The Intuitive team has been the MOST HELPFUL and KIND group of folks I've worked with to set up my website. Setting up shipping functions that work is by far one of the most complicated tasks in developing a new website and they made the process much easier! The app is quite intuitive (ha!) and they have helpful guides, and are always SO helpful when I reach out. I highly recommend! Thank you Intuitive folks!
Wow, thank you so much for the high praise! We are very happy that your experience with Intuitive Shipping has been an exceptional one, and that you're getting the most out of the app, our support team and our self-serve guides. Please let us know if we can help you further should the need arise. Thank you for the enthusiastic recommendation!
Best regards,
Ron Anderson
Customer Experience Manager
very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product
Hey Tanvir,
Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We have a few support tickets from you, all of which have been resolved with the last request being on May 7th.
In the last ticket, I can see that Sam from our partner app, Store Pickup + Delivery, answered your question but didn't receive a reply from you. He did follow up another two times before closing the ticket, so now I am worried your email may be the culprit: please reach out to support@intuitiveshipping.com from a personal email such as a Gmail account - I am really hoping we can get in touch to make sure you have an experience like the 64 who wrote in before you.
I reached out already to the email you've been submitting tickets with. Let me know a time today or tomorrow where we can jump on a call.
Cheers,
Joel
This app does everything we need shipping wise and has been very well thought out. And the customer service has been incredible. Would highly recommend.
Intuitiva (hace honor a su nombre) y funcional. Tiene algunas limitaciones que esperamos que puedan solucionar en el más corto plazo; sin embargo, para nosotros es la herramienta más completa en el tema de shipping de todas las que hemos probado en Shopify.
Difficult to get going but once up and running you're set! 10/10 service from Michael Janes, without his help I would not have been able to set my store up for delivery. Recommendation to the support team is to have more how-to-videos. Note: If you want to offer pick and delivery you need their sister app which is an added expense.
Thanks so much for taking the time to leave a review! We greatly appreciate it, and so do users looking for the ideal shipping solution for their store.
I wanted to clarify that Intuitive Shipping offers store pickup and local delivery options within the app (postcode zones, distance-based calcs, etc.) and that Zapiet’s Store Pickup + Delivery is only needed if you require a calendar-style delivery date and time selector in tandem with the robust control Intuitive Shipping offers.
I’m glad you mentioned more tutorial videos. These are currently in development, so, in the meantime, we offer one-on-one onboarding calls so that users can learn precisely how to configure Intuitive Shipping for their unique requirements. I’m thrilled to hear that you were able to take advantage of this, and Michael was able to guide you through the configuration.
Best regards,
Ron Anderson | Customer Experience Manager
I was really struggling to set different prices for regional UK rates and intuitive has completely solved that. The staff have been extremely helpful and responsive and I would strongly recommend working with them.
I installed the app and the team helped me configure my little semi-complex setup exactly how I wanted it. The app has so many configuration options I'm amazed!
Very helpful having the Livechat to discuss the requirements also.
We just installed this app but have been testing it out for a week now. The best part has been the support team! We had Paul Cann and he was the absolute best!!! Answered all my questions prior to installing the app and while i was testing it out.
The app is great so far too.
We're very happy to hear your experience with Intuitive Shipping has been such a positive one, and that you've been getting the help you needed during the important setup and testing stage. Please let us know if you need any further assistance. Paul and our entire support team are here to help if you have any questions or concerns.
Best regards,
Ron Anderson
Customer Experience Manager
Love this app! Searched and tested several shipping apps and this one is the best by far. The support is amazing! Have 4 Shopify stores and each one is getting this app installed.
Thank you for taking a few moments to share this. We really appreciate it! We know you have a choice, and we're glad you were able to do your due diligence to make sure it was the right one. We look forward to working with you on each of your stores.
Best regards,
Ron Anderson
Customer Experience Manager