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This app has done everything we have wanted it to do and more, and their customer service has been extraordinarily helpful with all of our requests.
Hands down Best App we have ever purchased from the app store!!! Elena is so helpful, anytime we need a new feature she has her team add it within 24 hours. Thank you
Inventory Planner was great before it was acquired by Bright Pearl. Now they are trying to lock their loyal customers into contract with terrible customer service and little feature updates. If you don't currently use this app, I don't recommend them. Bright Pearl is a terrible parent company. Try something like Cogsy.
Hi there,
Thank you for your feedback, we really appreciate hearing it - especially from our customers who have been with us for so long.
I'm sorry that you feel we've gone in a direction you're not comfortable with since our acquisition. The contracts you mention are indeed a change in direction, however one which guarantees us revenue, therefore allowing us to deliver a whole host of planned new features which will expand what you're able to do with Inventory Planner beyond anything before.
Plus we've been able to remove extra charges for connections to additional systems. This enables you to get information from as many sources as you need to, at no extra cost!
Look out for an invite to our forthcoming roadmap webinar on which we'll unveil the lowdown on these areas so you can see what's coming!
Thank you again,
Tom (Inventory Planner)
We have been working with Inventory planner for a year now. We couldn't be happier with the app. We manage both our Amazon FBA and Shopify inventory in the app and without it, we would be lost. Thank you guys, keep it up!
So glad to hear that Inventory Planner helps with your inventory management!
This app is amazing. Within minutes I had so much data at my finger tips that I only wish I would have added the app sooner! I love the fact that the app tells me when to re-order which SKU and if I don't it will show me the profit I stand to lose. This is just one of the several amazing features I love.
So glad we found Inventory Planner. We used to manually forecast and predict our stock levels which was always inaccurate. We love it's easy to use like Shopify. It feels the same (if not better) which is great for our team to integrate with. Thanks to Bassel for onboarding us and answering multiple questions with tricky stock setups. We've now been using it for a few months and will be customers forever! Looking forward to integrating with our Amazon FBA soon too.
So glad to hear that Inventory Planner helps to improve your forecasting accuracy! We appreciate your feedback!
Still learning the ropes of the forecasting, but the customer support from the Inventory Planner team is OUT OF THIS WORLD. They are always responsive and helpful for all the questions our small business has been dealing with. We primarily use the app for receiving inventory and pulling reports - it is really nice to customize them however you want.
Thanks so much for your kind feedback! We're so glad to help and love to hear that Inventory Planner helps with your receiving and reporting needs.
Couldn't manage without this app! Has been a great help in identifying the correct styles and volumes to re-order so no more sitting on overstock of poor selling lines. So easy to create and manage Purchase orders and Inventory. Highly recommended if you have a lot of stock to keep track of.
Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service and sales tactics are the worst I have ever expierenced with a software company. Be warned and Brightpearl/Sage, really disappointed in the way you treated us on this and gave us no other option. -Ian, Co-Founder & CEO
To Further my response in response to your response Tom, you are actually making it worse by responding the way you have. There was no "free access through December" we have still been paying monthly at our more reasonable rate of $300/month, and you told us about our price increase right at the Q4 window, and still to this date havent given us a great answer into your complicated formula as to how you increased our price the way you did. We were told if we didn't sign a new contract in December that you would revoke our access to the software, so please don't try to and manipulate the way this all happened. Hand's down one of the worst experiences we have had with software, and your response is making it worse. My recommendation, just be honest and authentic with something like, "Sage bought BrightPearl, BrightPearl bought IP, and someone made a poor business decision to hold businesses hostage in their busiest time of year since they would have no other option, happy holidays"
Hi Parker,
Thank you for your feedback, I'm sorry to hear that it's not more glowing however.
To give you a view from our perspective, we advised you that we were changing our pricing structure and gave you the option of getting in 'under the wire' before the new model came into effect, but unfortunately we didn't hear from you and the date passed. pricing model offered lower pricing if done by date.
You expressed concern about ensuring you had Inventory Planner over Black Friday and Cyber Monday as it is your busiest time, and we were sympathetic to your situation so gave you free access through December so you could focus on your Sales.
Moving to December, you were reluctant to sign a new contract starting this side of January so we agreed for to you to sign a new one beginning next year, which brings us up to date.
I feel we've been fair and supportive which is why we were caught off-guard by your review. We would love to discuss it in more detail, so please reach out and we can get a call scheduled.
Thank you,
Tom (Inventory Planner)
Just started using this app for our online store for tracking inventory that we have on order. I am very pleased so far with the ease of use. And when I couldn't figure something out at 2:45 AM, the online help answered within a few minutes, solved my problem and gave me step by step instructions on how to enter the data I needed. Great app so far.