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I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants?
Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate.
This app does save me time, but if I had the time to find another similar app, I'd jump ship.
Hi there,
Thank you for taking the time to write a review, it's a shame to see a love-hate relationship with our software, but your feedback is appreciated and it is always useful to hear genuine experiences from customers.
We are limited by what we can do regarding the setup of products from an external system, however I understand that we have provided guidance on how to align IP with that system so that the issue can be overcome. In addition to this I will make sure that we reach out to you and check that you have everything you need in relation to that matter.
Finally in relation to your feedback about forecasting, it would be great to get more information about the data sources you would like to see, we will ask about this when we reach out to you.
Kindest regards,
Ade
Inventory Planner by Sage
Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally.
Every time I've reached out to their support team, they are timely, courteous, and resourceful.
Hi there,
Thank you so much for taking time out to write a review for Inventory Planner by Sage. We always love hearing from customers 🥰
It is also really nice to hear that Jansen has been such a star! I will be certain to let him know you have mentioned him in a review, it is also lovely to see that you have had a great experience with the wider support team.
Thank you!
Best regards,
Ade
Inventory Planner by Sage
Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.
Hi there,
I just wanted to review out and say thank you for your positive review, it is always great to hear from our customers!
It certainly sounds like you are seeing the benefits of the software and it's many integrations! In your case Amazon.
Thanks again,
Ade
Inventory Planner by Sage
Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.
Just signed up for this, excited to see how it all works!
Hi there,
Thank you so much for taking time to write us a review!
It is great to see you are ready to see how the software can help you 😎
Please be sure to reach out to us via the Chatbot if you need any help from our Support team.
Thanks again!
Kindest regards,
Ade
Inventory Planner by Sage
The main reason I'm giving 5 stars is due to the outstanding support that Jasper has provided! It's really good to have someone that cares and it's so keen to help when you come across with any issues with the App
Hi there,
Thank you for your fantastic review! We're thrilled to hear that Jasper's outstanding support has been a key reason for your 5-star rating.
It's incredibly important to us that our customers feel supported and valued, and Jasper's dedication to providing keen and caring assistance truly reflects our commitment to customer satisfaction. We'll be sure to pass along your kind words to him.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure you have the best experience possible when using Inventory Planner.
Thank you once again for your wonderful feedback and for choosing Inventory Planner!
Best regards,
Mike G.
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.
The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process.
If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.
Hi there,
Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you.
We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction.
We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts.
Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have.
Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services.
Best regards,
Mike G.
Inventory Planner utilizes various forecasting methods and historical sales data to predict future demand. This helps you avoid understocking or overstocking items, leading to smoother operations and improved cash flow.
Hi there,
Thank you so much for taking the time out to review us, we love hearing from our customers!
That's what we do - exactly! I couldn't have put it better myself and it's wonderful to hear our mission evidenced so well by one of our customers.
Thanks again,
Tom (Inventory Planner by Sage)
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year ...
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Hi there Joel,
Thank you so much for taking the time to post a review, it really is appreciated.
I appreciate your honest assessment, there can be a lot to learn in the early days but as you say the longer you use the software the more it makes sense and you can see the benefits.
Please do make sure to contact Support if you need any additional assistance, we always strive to provide the best possible service.
Thanks again,
Ade
Inventory Planner by Sage
We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.
Hi there,
Thank you for sharing your positive experience with using Inventory Planner! We're delighted to hear that it has become an essential part of your daily operations and has significantly streamlined your inventory management workflows.
Your comparison of our app to a Swiss Army knife is incredibly flattering. We strive to provide versatile and comprehensive tools to make your inventory planning as efficient as possible.
We're also thrilled to hear that our support team, especially Jansen and Kate, have been fantastic in assisting you. We'll be sure to pass along your kind words to them.
If you have any further feedback or suggestions, please feel free to reach out. We're always here to help and continually improve our services to better meet your needs.
Thank you once again for your glowing review and for choosing Inventory Planner!
Best regards,
Mike G.