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Great of the shelf software that works seamlessly with any Shopify store and even Amazon. Great for demand planning!
Hi there,
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our software to be a great solution to integrate seamlessly with both your Shopify and Amazon stores.
It's fantastic to know that our demand planning features are meeting your needs and helping your business thrive. We are absolutely dedicated to providing robust and efficient tools for our customers, and your positive experience confirms that we're on the right track.
If you have any suggestions for further improvements or any other feedback, please don't hesitate to reach out. We're always here to help and ensure you get the most out of our solution.
Thank you once again for your kind words and for choosing Inventory Planner!
Best regards,
Mike G.
I have been using Inventory Planner for more than two years, and I find it to be an incredibly helpful tool. The platform is user-friendly, and there are many online resources available for review, including a YouTube channel. Inventory Planner helps me forecast future demand, monitor inventory KPIs, predict cash flow, and generate various reports. The quality of their online support is exceptional, and Karen is always available to help with any issue. However, as an Australian business, we are unable to receive live support due to the time difference. Overall, I highly recommend this tool as it has helped our business focus on the right areas and move in the right direction.
Hi there,
Thank you so much for taking the time out to review us - we really appreciate it!
It's great that Inventory Planner allows you to forecast demand and monitor your inventory so well. It's also wonderful to hear how well you're supported by our team - especially Karen. I'll definitely pass this on to her as I know she'll love hearing your feedback.
On your point regarding live chat for our Australian customers, we acknowledge this and are constantly working to add more features to all of our customers, wherever they may be. Thank you for bringing it to our attention.
Thank you again,
Tom (Inventory Planner by Sage)
It is with a heavy heart that I am giving Inventory Planner a 1-star review.
We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted.
Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected.
Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner.
If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!
Hi there,
Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of Inventory Planner.
From your discussions with us, we made many efforts to secure the most cost-effective solution for you based on our GMV pricing model. When you expressed dissatisfaction with the presented discount, we sought your feedback regarding your expectations and how we could move forward. We highly valued your partnership, and we wanted to explore further options upon review.
We offered to consolidate a collective contract for all three of your Inventory Planner accounts on a 12-month term, while still allowing you to continue making monthly payments.
It is a common practice across multiple industries to review contracts at the time of renewal, ensuring fair charges for GMV increases or decreases. We apply this approach to all our customers.
We wish that we could have found a mutually beneficial resolution.
Best regards,
Mike G.
Pretty much the best purchase planning app for Shopify. Have been using for years.
Hi there,
Thank you so much for taking the time out to review us, we really appreciate it!
It's great to hear that you rate Inventory Planner so highly.
Thank you again,
Tom (Inventory Planner by Sage)
At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!
Hi there,
Thank you so much, for taking the time out to review us, we really appreciate it!
It's great to hear how impactful Inventory Planner has been on your tech stack. It's also wonderful to hear how well you're supported by the team.
Thank you again,
Tom (Inventory Planner by Sage)
Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations.
Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions.
I recommend first exploring lighter options such as Fabrikator.
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process.
We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly.
It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise.
I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area.
We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on.
Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings.
Best regards, Mike G.
Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.
Hi there,
Thank you so much for your review, we really appreciate it. It's great to hear how well Jasper has supported you, and your endorsement means a lot.
Thanks again,
Tom (Inventory Planner by Sage)
Super god service og hurtig respons
Hi there,
Thank you so much for taking the time out to review us, we really appreciate it!
It's fantastic to hear how well you rate our service and response time.
Thanks again,
Tom (Inventory Planner by Sage)
Great App, Great Service! Highly recommend using this App.
Inventory Planner does a great job of helping me to plan orders for inventory replenishment. Simple and effective in helping me avoid wasted spending on unnecessary inventory while ensure adequate stock for items that sell well, based on my own shop's analytics.
UPDATE 5/17/2017: It's hard to express just how amazing the customer support behind this app really is.
At this point, we have completely replaced Stitch Labs for inventory management with Inventory Planner, which has simplified our workflow without compromising any of the features we need to manage our inventory start to finish.
Amazing app by an amazing team. Highly recommended!