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It's good ! I just had a problem and i've been answered right away ! impressive.
So far im liking a lot .
Thank you so much for your review. We really appreciate that you took the time to download, install & share feedback on our app. If there's anything else that we can do for you, please feel free to reach out to us anytime! :)
Best,
Sandesh.
I don't know what's going on but for several months nothing work. We can no longer export our invoices in CSV format (this is very important for compatibility) and our customers can never download their invoice. The main thing is not working. We were promised that the problem would be solved today, in the end no feedback from the sav. Lost money. I leave two stars because there is a wide choice to personalize your invoices.
Hey, there. Vinal here from the Invoice Falcon support team. I'm very sorry to see that you did not have the right experience with our application and support. :(
I had sent you the CSV files through email since the feature did not work well on your store. I am also dedicated to working to fix the issues for you and ensure that you do not face this any further.
I have reached out to you by email. Please check your inbox and we can escalate the process.
Looking forward to hearing from you.
Regards,
Invoice Falcon Team
Great app, does everything we wanted it to do. Customer support has been fantastic. Sandesh has been extremely responsive and helped us to customise the app for our website. Highly recommend.
Très facile d'utilisation, et un support très réactif et compétent. Adapté à la législation française.
Easy to use, support very quick and efficient. Adapt to french legislation.
This is a great app! It was lacking the BCC email feature that I required for my business, but after contacting them, Sandesh and his team were extremely helpful and added the option to convenience us in less than 24 hrs!
Awesome team, amazing app, definitely the go to invoicing app.
Thank you so much for your review. We really appreciate that you took the time to download, install & share feedback on our app. The feature you suggested to us was a no-brainer and we hope that we built in the way you wanted it
If there's anything else that we can do for you, please feel free to reach out to us anytime! :)
Best,
Sandesh.
Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional.
I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.
I used this app to customize my invoices and it was super easy and looked great! support was easy too!
Thank you so much for your review. We really appreciate that you took the time to download, install & share feedback on our app. If there's anything else that we can do for you, please feel free to reach out to us anytime! :)
Best,
Sandesh.
It was very good app before but right now it is glitching, it doesn't load properly once opened. Gives me heroku errors, it became very unreliable, have been using it for 2+ years but looking to switch now.
Thank you so much for taking the time to leave us a review. We are glad to hear that the app is useful to you and that you are happy with our support.
Regards,
Invoice Falcon
Sehr Intuitive!
Ver handy. I like the versatility of the app. and the fact that you can have up to 100 invoices for free/month.