Invoice Falcon

### A Cautionary Tale: My Appalling Experience with This App

I must share my disheartening experience with this app, which has rendered our reconciliation process utterly impossible. It's been frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and compounding our frustrations. Given the exorbitant monthly fee, it's an absolute rip-off.

The nightmare doesn't end there. Every single month, we face these recurring issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the problem exists or offer vague assurances that they're "working on it," which only adds to our frustration.

The most shocking part is that we've recently discovered they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. The security of our data should be paramount.

### Update as of March 09, 2024 – A Word of Warning

I want to warn everyone using this app: its data is highly inaccurate, leading to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions.

**P.S.:** The problems persist without any resolution in sight, even after a significant amount of time has passed.

### Final Verdict as of May 18, 2024

Today, we are removing this application. After wasting years, we've realized that expecting any improvement is futile. This app is definitely not suitable for India or for sellers handling over 5,000 orders a month. Save yourself the trouble and avoid this app.

Very useful and the customer service is fast. Thanks a lot.

Very easy to use and fully customizable. Only once in years I had an issue and they responded to my e-mail and solved it. So also customer support is fine - something which you do not know in advance. Thumbs up!

We have had issues with the app showing that customers still owe .01 after fully paying for their order.

This isnt the end of the world but we have customers asking if they need to pay that .01, etc.

so we reached out to invoice falcon support multiple times with examples of the issue, asking for help to resolve it and did not hear back so we have now uninstalled and replaced it with order printer pro.

Great solution for sending PDF invoices not offered by shopify. Occasionally updates cause minor bugs but the support team responds quickly and correct issues extremely quickly (every time it has been minutes not even hours). Great support!

Works well and I have used this App for around 8 months. It does me well and sorted our the issues with manual processing that I had prior to having this APP.

al principio era muy util, ahora presenta varios de errores entre ellos que no puedo descarga la factura, los números aparecen como N/A etc.

Great app for invoicing, offers all the tools you would like to see, from currency to email automation based on tags. Recommend!

We required a unique change to Invoice Falcon as an Australian business to remove the VAT field. I requested the change and within a few business days the team had updated their software to make it possible as they understood our business requirement. Really happy with the response and service from the team. Thank you!

Really useful app. I needed it to create quotes for my shop. Very simple to use. Also I had a positive engagement from the slcustomer service side after I encounter a set up issue.