iThink Logistics

We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.

We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business.

What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations.

A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience.

Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions.

We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner.

Wishing the team continued success—keep up the great work!

we had a great experience with this third-party logistics service. Their escalation team is extremely responsive and helpful. Whenever there’s an issue or concern, they respond quickly and resolve the problem efficiently.

What stands out the most is their parcel delivery process, which is smooth and timely. Delivery times are consistently accurate, and parcels are always delivered within the expected timeframe, which is crucial for any business.

I would definitely recommend their services, especially if you need a fast and reliable delivery system!

We’ve been associated with this logistics since 2024 and have had a good experience so far. The platform is easy to use, integrations work well with Shopify, and order processing has been reliable also Our POC Arina is helpful and responsive. It has definitely simplified our logistics operations.

We’ve been using iThink Logistics for the past three years for our D2C brand, IYKA, and the experience has been excellent. Their service has been reliable and consistent throughout. A special mention to our dedicated service agent, Mr. Sujith, who has been doing a wonderful job—his support, responsiveness, and assistance make day-to-day operations much smoother.

The dashboard is simple, intuitive, and easy to learn, which makes staff training quick and efficient. COD settlements have always been timely, with no issues so far. Overall, iThink Logistics has been a dependable logistics partner for our brand, and we’re happy to continue working with them.

AFTER SWITCHING TO "I THINK" OUR EXPERIENCE IS WOW . AND WE REGRET THAT WE SHOULD HAVE SWITCHED EARLIER BUT NEVER LATE IS BETTER .

THEIR CUSTOMER SERVICE IS EXCELLENT MS DIANNA RATHOD IS ALWAYS THERE TO HELP US IN ANY QUERY. SHE IS RESPONSIVE AND PROACTIVE IN RESOLVING ISSUES

COD REMITTANCE IS ON TIME . DELIVERIES IS ON TIME WITH ACCURATE TIME SHOWING TO CUSTOMERS. WEIGHT RELATED DISCRIPENCY QUERIES ISSUES SOLVED ON TIME.

OUR EXPERIENCE HERE IS FAR BETTER COMPARED TO SHIPROCKET SHIPEASE

OVERALL A GREAT EXPERIENCE HIGHLY RECOMMENDED

We have had a good experience working with iThink Logistics. The team is responsive and supportive, especially when it comes to resolving operational queries and shipment-related concerns. Their coordination during dispatch planning and tracking updates has been smooth.

Kalpana and Vishal from the team are very supportive. Thanks to them.

iThink courier is really good, they provide support throughtout the order journey their staff is trained and experienced.

Dianna our POC has been helpful.
Overall good experience.

We have been working with iThink Logistics for a while now, and our experience has been outstanding. Their platform is easy to use, integrates smoothly with Shopify, and provides real-time tracking updates for our customers. The support team is always prompt, helpful, and ready to resolve any queries. Deliveries are timely, and the overall service has helped streamline our logistics process.

We’ve had a great working experience. Their team is extremely supportive, responsive, and reliable. Deliveries are handled efficiently and on time, which has helped us maintain a smooth order fulfillment process. Truly appreciate their dedication and service!