iThink Logistics

WE ARE BADLY HARRASED BY ITHINK LOGISTICS. ITS A COMPLETE SCAM ! All our wallet balance has been deducted by the company and its showing negative balance. Also our COD remittance is kept on hold.

Suddenly they have sent an overdue invoice mentioning absurd weight discrepancies for last 3 months, though no prior notification or detail shared by them so that we can justify ourselves.

After escalating, they keep diverting the issue to each other without any resolution. If you really want to save your hard earned money then you should avoid them who are trying to scam businesses.

Thankful for Mr. Atif's Assistance.
I had a delightful experience with Mr. Atif from the logistics company's team.

He personally reached out to address the issues I mentioned, including the manipulation of shipping partner recommendations and RTO staff misconduct. His sincere efforts and dedication to resolving my concerns have turned my experience around.

I appreciate the excellent customer service and am glad to give this company a well-deserved 5-star rating.

We are working with I Think logistics and we are satisfied with service and rates.
we have faced very good co operation regarding claim issues satisfactory...

- First of all they insure amount upto Rs 1000/- only, so be aware and not to ship high value orders with them.
Secondly if your order gets lost due to any reason they will make excuses (like; "provide manifests", "sorry it's been 48 hours and we can't ask courier company for POD", "provide cctv footage of packing", " Ask you that they look and get back to you in a matter and you have to remind them on the same " )and avoid paying the insured amount too.
Lastly but not the least if you provide them all the proofs and cctv's footage too they will put blame on you. (We've faced many issues where they denied for secured amount too due to different reasons.)
- If your product value is less you can ship with them as they are providing fair shipping rates.
- You have to constantly remind them to issue you refund of your canceled shipments, that too they issue in store wallet only.
- And don't provide any resolution to your shipments lost in-transit.
- Initially they were good with weight discrepancy but now many illogical weight discrepancies.
- They don't have good support staff & is eager to put blame on seller.

Hope this review is useful & helps you decide.

Very good customer service and friendly staff they have. On each and every step, they help me to improve my website's delivery ratio.