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I was using Typeform but the features I needed (like a button) were locked behind an inaccessible paywall. I am so pleased with Jebbit—it does everything I need it to while being aesthetically pleasing and free, to boot. Really glad I found it. It improves the image of my business. Also, support is amazing. They sent along a whole video tutorial for me. Very helpful as a visual learner.
We love Jebbit and the insights it's brought to our coffee brand! Being able to help our customers select the right roast and grind based on their favorite flavors and methods has allowed us to hyper-segment new customers. It's awesome and so easy to build!
Customer segmentation is key! So pleased to hear your Jebbit experience is helping you achieve your segmentation goals. Thank you!
I used this App to create two different formats of quizzes for gifting and homepage movement. It was easy to use, intuitive, and fun! Once I got the hang of it, it took no time at all to create multiple options. Would definitely recommend :)
Thank you so much for the awesome review! We're pumped to hear you found it easy to use, intuitive and fun. If you have any questions or need anything else, just let us know—we're more than happy to help!
Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.
Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.
The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.
In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.
Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.
Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.
We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!
We loved working with Jebbit to launch our online experiences. While we did run into some technical issues, Yaya was a great resource. She was accommodating, reliable, and helped my team and I resolve our issues in time for our anticipated launch date. Highly recommend the Jebbit technology and team!
Thank you Indie Lee team! Support is a huge differentiator and we are so glad to hear Yaya was able to help you navigate your set up in time for launch. Should you need anything else or support building your next experience, don't hesitate to reach out!
Great quizzes and amazing customer support. Maggie was super responsive and helpful, making quick edits to our quiz to help us out. Would recommend 100%!
Jebbit's customer service is excellent! Their response time is minimal and quick. They understand the situation and provide the best and easiest solution. They would provide a video, a step-by-step guide if need be which I think is incredible. Great work!
Thank you for your review!
Really good app. Easy to set up and helpful support if needed. It has been good for us. Good good good
Thank you for your kind words! So happy to hear you have been able to get up and running quickly and easily!
Just started using Jebbit as our new quiz platform. Adrian L. was a rockstar helping us onboard I cannot thank Adrian enough for taking the time and effort into helping my team with the build-out of the quiz. She explained everything to us with videos she created showing us step-by-step how to's or hopped on multiple zoom calls with us to help troubleshoot everything. Never once have we received this in-depth attention from an app! Adrian is a rockstar and looking forward to continuing to work with her!!!!
Thank you so much for taking the time to share your experience with the Jebbit team! Our support team is world class and we are so pleased to hear you have had an exceptional experience working with Adrian. We are so excited to see your quiz come to life.
We are still in the early stages of setting up our quiz through Jebbit so I can't comment on the software itself, although the customer service we've received its outstanding. They are very diligent and considerate!
Thank you for the kind words to the support team! We are happy to have you as part of the Jebbit family!