Arvostelut (386)

Kokonaisarvio
4,1
Lukumäärä luokitustasoa kohden
  • 67 % arvioista on 5 tähteä
  • 12 % arvioista on 4 tähteä
  • 7 % arvioista on 3 tähteä
  • 5 % arvioista on 2 tähteä
  • 9 % arvioista on 1 tähteä
28. kesäkuu 2024

Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob

Bob and Lu Lu Art
Yhdysvallat
Melkein 4 vuotta sovelluksen käyttöä
15. toukokuu 2024

Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!

Punchstyle
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä
JetPrint Fulfillment vastasi 16. toukokuu 2024

Hello,

We're here to voice our protest against your "inaccurate and irresponsible" statements.

To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.

Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.

Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."

You never explicitly informed us of your desire to cancel the US$126.96 order.

Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).

We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.

Thank you.

24. toukokuu 2024

I can not change color on items that I already create and the text keep going backward.

DesignedJust4U
Yhdysvallat
Yli vuosi sovelluksen käyttöä
JetPrint Fulfillment vastasi 26. toukokuu 2024

Hey there,

We apologize for the inconvenience you've experienced while using our app. 

At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. 

Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again.

Please feel free to reach out to our customer service team with any further questions or concerns.

Thank you.

20. kesäkuu 2024

Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.

Super Duper Pajama Kids
Yhdysvallat
7 kuukautta sovelluksen käyttöä
JetPrint Fulfillment vastasi 21. kesäkuu 2024

Hi,

We sincerely apologize for the inconvenience and frustration this issue has caused you.

Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. 

After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing.

We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization.

If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly.

Thanks.

24. toukokuu 2024

Amazing and very easy to operate

Royal M Boutique
Yhdysvallat
12 kuukautta sovelluksen käyttöä
3. toukokuu 2024

Love they have more options than other drop shipping company especially for shoes and better prices.

ajaniglobal
Yhdysvallat
Yli vuosi sovelluksen käyttöä
17. huhtikuu 2024

I LOVE ALL OF YOUR PRODUCTS KEEP ADDING MORE GREAT STUFF AND IT WOULD BE IF YOU WOULD ADD AOP SHOE BOXES AND PRINTABLE WOMEN HIGH HEEL SHOES

SHOPCODECLOTHING
Yhdysvallat
Melkein 4 vuotta sovelluksen käyttöä
7. kesäkuu 2024

I think jet print is a pretty good app. The orders come at a reasonable time since it is coming from so far. The pricing is great and they are easy to use once you get the hang of it. I will definitely continue to use jet print.

Be So Stylish
Yhdysvallat
4 kuukautta sovelluksen käyttöä
17. huhtikuu 2024

Amazing program! Super high quality products, friendly customer service, the best prices on the market thanks again.

Footprints For Faith
Kanada
Yli vuosi sovelluksen käyttöä
22. toukokuu 2024

J'ai mis 5 étoiles car jusqu'a présent je n'avais rien à redire sur le fonctionnement de jetprint mais depuis quelques heures maintenant je suis comme bloqué , je ne peux plus ajouter d'article dans ma boutique , pourquoi ? MERCI

K-Mar@Shop
Ranska
Noin 2 kuukautta sovelluksen käyttöä