JetPrint: Print On Demand

Hello,

We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward.

Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly.

Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service.

Thank you.

Hey there,

Thank you very much for your review.

We're sorry to hear about the issue you encountered with the shoe size conversion.

Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15.

We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images.

Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size.

Please don't hesitate to reach out to us if you require any further assistance.

Thanks.

Update

We can't assess the need for a refund without evidence.

Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues.

Thanks for your patience.

Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days.

The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery.

For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts).

Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to jetprintservice@gmail.com, we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation.

Truly apologize for our oversight again.

Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.