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At this point I would not recommend.
Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc
All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43
These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24
From: Lisa from JetPrint Print On Demand
Sent: Monday, August 5, 2024 12:26 PM
To: Brian Easton
Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n...
No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007）don't have design, only have mockup, please send your design to us.
We're here to help
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I designed in you APP and you are going to make me miss my deadline
Hello,
We apologize for the inconvenience caused. We need to explain to you about your order.
All times mentioned are UTC+8.
On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress.
On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned.
You replied on August 3, stating that all designs are available in our app.
Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20.
On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design.
The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost.
Additionally, we recommend choosing fast shipping for urgent orders in the future.
Lastly, we wish your event great success.
Thank you.
Upgrade your app by adding click one Radio button to update the cost of the product. add one price change for all.
Part two, add lock image into place. So it does not move.
Hey there,
We’re sorry to hear that you’ve had a frustrating experience with our app.
First, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.
However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.
Second, we won't be considering the layer-locking function for now since we allow multiple layers to be dragged and moved together. If you don't want to move a specific layer, simply select the other layers instead.
If you have any further suggestions or need assistance, please reach out to our customer service team.
Thank you for your understanding.
You should fix set price with one click for all variants
Hey there,
We’re sorry to hear that you’ve had a frustrating experience with our app.
To clarify, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.
However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.
If you have any further suggestions or need assistance, please reach out to our customer service team.
Thank you for your understanding.
I ordered one of my own designs and it was ok, honestly all jetprint needs is more jacket styles, men and women's clothing.
Hello,
Thank you so much for choosing JetPrint and for your honest feedback! We appreciate your fair evaluation of our services.
We acknowledge that our production lines for jackets and women's clothing are not as many as other products at present, which means that the development progress in these areas is slower.
However, we always prioritize our customers' needs, and we've added your suggestions to our product development waiting list.
If you have any further ideas or feedback, please don't hesitate to reach out to our customer service team. We're here to help!
Thank you.
I would like to rate them higher, but my design was not followed. The logo was to be white, it's gray. Also, the wording on the laces is upside down.
Hi,
We sincerely apologize for the issues you experienced with your recent order from JetPrint.
We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution.
Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed.
For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future.
While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly.
Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.
My experience with JetPrint: Print On Demand has been nothing short of inspiring. From the moment I started using their services, I was struck by how seamlessly they integrate creativity and convenience. The platform allows you to bring your unique designs to life, offering a vast array of products to choose from.
The quality of the prints is exceptional, with vibrant colors and sharp details that truly showcase the artistry behind each design. What truly sets JetPrint apart is their commitment to customer satisfaction; the team is responsive and eager to help, ensuring that your vision is realized.
As I created and shared my products, I felt a renewed sense of purpose and excitement. JetPrint empowers creators like me to turn our ideas into tangible items that can inspire others. Whether you're an artist, entrepreneur, or someone with a passion for design, JetPrint provides the tools to elevate your work and reach a wider audience. It's not just about printing; it's about making dreams a reality.
All my products are showing as sold out, what? why? They are print on demand. I cant get anyone on support, do I just delete them???
Hello,
We apologize for the inconvenience and any frustration caused by your experience.
To clarify, if all products are out of stock, we take the initiative to remove them from our app to ensure that unavailable products are not listed.
According to our records, you contacted our customer service department three days ago, and we have already responded with a solution. We recommend manually updating your inventory using the store owner account or attempting to republish the products.
If you have any further suggestions or concerns, please don't hesitate to reach out to our customer service team. Our technical department is actively investigating the issue to ensure it is resolved as soon as possible.
Thank you for your understanding and patience.
Your expertise greatly enhance our business operations, and I would appreciate
muy intuitiva y facil de usar, relación calidad precio de 10
Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob