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love it. easy to design, publish and great product choices.
I LOVE ALL OF YOUR PRODUCTS KEEP ADDING MORE GREAT STUFF AND IT WOULD BE IF YOU WOULD ADD AOP SHOE BOXES AND PRINTABLE WOMEN HIGH HEEL SHOES
In some ways it is easy to create product, although it would help if the product template gave the size of the image needed to produce a good quality print.
Also, it would be nice to be able to see the shipping price from China to the USA, as I don't plan on selling elsewhere. But then I just discovered that shipping to the USA isn't supported. So I guess I'll go elsewhere
Update 04/02/2024: Don't know what the issue was, but today I was able to initiate two different orders and had no issues with the USA shipping address. Just a glitch in the system, or whatever. Anyway, glad to say so far everything is okay.
Also, JetPrint customer service was VERY responsive which bodes well for the future.
Hello,
Thank you very much for your feedback.
It appears there might be a misunderstanding. We want to clarify that we ship many orders to the United States and can deliver orders worldwide.
If you could kindly provide us with the address or a screenshot of the address information you entered, we would be happy to investigate the issue further. Please reach out to our customer service department, and we will do our best to resolve any issues you may have.
Thank you.
Amazing program! Super high quality products, friendly customer service, the best prices on the market thanks again.
Your expertise greatly enhance our business operations, and I would appreciate
I enjoy using this app, but I have some suggestions for the developer to improve it. Firstly, I would appreciate it if the size of the content could be increased, as it can strain the eyes. Secondly, it would be helpful if the content was clearer, more items were available, and the design library is not loading fast very slowly. Thank you for being so understanding.
Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!
Hello,
We're here to voice our protest against your "inaccurate and irresponsible" statements.
To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.
Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.
Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."
You never explicitly informed us of your desire to cancel the US$126.96 order.
Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).
We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.
Thank you.
All my products are showing as sold out, what? why? They are print on demand. I cant get anyone on support, do I just delete them???
Hello,
We apologize for the inconvenience and any frustration caused by your experience.
To clarify, if all products are out of stock, we take the initiative to remove them from our app to ensure that unavailable products are not listed.
According to our records, you contacted our customer service department three days ago, and we have already responded with a solution. We recommend manually updating your inventory using the store owner account or attempting to republish the products.
If you have any further suggestions or concerns, please don't hesitate to reach out to our customer service team. Our technical department is actively investigating the issue to ensure it is resolved as soon as possible.
Thank you for your understanding and patience.
Great products. Even better prices!!! Amazing quality!!
The app is user friendly over all I love the selection of things that JetPrint offers. I am thrilled with their customer service. Top Notch. Anything I asked them or needed help with, they promptly replied. There are actual humans working at this company.
Hey there,
Thank you for taking the time to share your feedback with us.
Regarding your first point about displaying shipping costs, we understand your concern. The reason why we do not display shipping costs in the "Compare At..." section is because we cannot accurately provide real-time shipping costs for every possible destination. If we were to fix a specific country for shipping costs, it might create the misconception that this cost is synchronized with the customer's target market, which could lead to confusion. Our aim is to provide transparent and accurate pricing, and displaying fixed shipping costs may not align with this goal.
Regarding your second point about shipping charges, we acknowledge that shipping costs are a significant factor for our customers. We are constantly working to negotiate reasonable shipping rates with our carriers to offer competitive prices. Additionally, we encourage you to consider the total price (product price plus shipping price) when comparing our services with other print-on-demand companies.
We appreciate your feedback on modifying our app, and we'll keep you updated via email once any changes are implemented.
Thank you.