JetPrint: Print On Demand , 360 recensies
Verfijnen
-
Op beoordeling
I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.
Hey there,
We extend our sincerest apologies for the disappointment you experienced with the quality of the jeans you ordered through our JetPrint app.
Rest assured, we have taken immediate action to address this issue.
Regarding the delayed shipment of the "expedited" pair, we are currently investigating the matter to understand the cause of the delay. In the meantime, we have initiated the refund process for you. Although we do not have a chat history with you, we want to ensure that you receive the assistance you deserve. Please feel free to contact our customer service team to provide any relevant information necessary to expedite the refund process.
Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our services. We hope to regain your trust and welcome you back to our JetPrint app for a better experience in the future.
We have three problems with "Jetprint" so far:
1) The sample order we placed on 11/21 is still in production.
2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production."
3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail.
This company has serious issues and should be removed from the Shopify platform.
Hello there,
Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one.
The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately.
Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check.
We promise this misunderstanding won't happen again, will process the refund for you soon.
Their website is terrible to use on mobile. There is a lot of zooming in, zooming out, rotating the screen, and boxes to fill in that you can’t even see what information should go into the box. Let’s not even talk about shipping times.
I removed their products from my store until they can get their shipping times down and their website to actually work.