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I'd love to speak with someone whose leaving the great reviews because I want that same experience. I ordered some sample watches on Jan 25, 2022 and my order is not being processed and I haven't been able to reach anyone from the company by phone, email, whatsapp, or by their other customer service number. I even tried facebook messenger. I'm going to be forced to dispute my order soon with my bank because i'm getting nothing from the company but fear if one of my customer's order from me that I'll be embarrassed and unable to give a status update about where their order is. I hope i'm wrong because I really want to do business with jetprint but for now its Feb 5 and since Jan 26th i've gotten no contact from anyone.
Hello,
We sincerely apologize for any inconvenience caused to you.
We completely understand your frustration regarding the delays in order processing and the challenges in reaching our customer service team. Rest assured, we've taken immediate action to address these issues. As you read this, we've bolstered our customer service and production teams to resolve any problems you may encounter swiftly.
Every customer is valuable to us, and we're committed to improving your experience with us. We hope for the opportunity to work with you again in the future.
Thank you for your understanding.
I paid for my order they never sent out to me I sent them like million emails they never replied to them about my order.
Hi there, we apologize for the oversight on missing your previous email here, please kindly send us your order number again, we'll check and get you the status and solution ASAP today and avoid the same issue happening again.
First time I ordered to get samples of shoes we were hoping to launch with 14 designs. I ordered over a month ago, their site says 20 days to receive. Order says Fulfilled on 1-30-2021 (that's 17 days ago)-haven't gotten a thing. No response from anyone from the site. Can't find out what's going on with my order and even if I'll really get it. Tracking says it's still in China. I can't use a service like this for customers. Terrible customer service, terrible communication and I guess we'll never know what the product is like. This is what the site states: 2-6 working days production
ETA for Delivery: Standard Delivery in 20 days / Express Delivery in 9 days
Ridiculous!!
Oh and no phone number!
Hello Jane, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the previous sample order.
As our site states, our average production time is 2-6 working days, and the average shipping time about 14-20 working days for Standard Delivery is, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery is only 3-7 working days.
The products are produced by our own print on demand manufacturer, we strictly control the production time in 2-6 days for sure. It's was because of the effect of COVID-19, some of our previous delivery channels got a stricter limit and checking at customs before exporting. And due to the Chinese New Year, the increasing orders caused the crowded logistic row, which also caused a little longer time waiting. We've decided and signed new delivery channels to provide faster exporting, clearance, and tracking info updates after Chinese New Year, all the previous channels which got updates slowly have been closed, we promise faster delivery for our clients from now on, and once the delivery time over 30 working days without any reason, you can contact us for a full refund, because that's our responsibility, we CANNOT let our clients afford the loss, and also we're always responsible for our clients, doing our best to help you build up & optimize your print on demand brands.
Really sorry for the previous inconvenience and the oversight of our following up for you, we promise faster response and support for you, please kindly allow us one more chance. What's more, we have many new products have launched & about to launch recently, any questions, requests, or discount demands, please kindly send emails to us. Thank you so much for choosing JetPrint POD Manufacturer.
I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.
Hey there,
We extend our sincerest apologies for the disappointment you experienced with the quality of the jeans you ordered through our JetPrint app.
Rest assured, we have taken immediate action to address this issue.
Regarding the delayed shipment of the "expedited" pair, we are currently investigating the matter to understand the cause of the delay. In the meantime, we have initiated the refund process for you. Although we do not have a chat history with you, we want to ensure that you receive the assistance you deserve. Please feel free to contact our customer service team to provide any relevant information necessary to expedite the refund process.
Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our services. We hope to regain your trust and welcome you back to our JetPrint app for a better experience in the future.
It took two weeks for Jetprint to tell me they ran out of the tote bag I ordered for my customer. Two weeks and nocontact. I have customers. I will update this review if they make it right very quickly.
Hello,
Thank you very much for your review.
We sincerely apologize for the inconvenience caused by our oversight in not promptly notifying you of the inventory issue regarding the tote bag you ordered. Rest assured, we have taken measures to rectify this situation by procuring a substantial amount of materials and ensuring ample inventory in our warehouse.
Your feedback is invaluable to us, and we deeply appreciate your understanding. Should you have any further suggestions or concerns, please do not hesitate to reach out.
Thank you.
SCAM! I used this app on multiple orders and not once has an order be delivered. They always come up with untraceable AWB's and I have receivced lots of customer complaints due to JETPRINT not delivering their items. I have lost money because I refunded all customers but never received my money back from JETPRINT. Stay away!! Most unprofessional company on Shopify
Hello there, sorry for our oversight, the order was returned by FedEx first and changed to DHL official before, and the parcel has been successfully delivered to your customer on Nov. 27th, the detailed tracking info has been sent to your mailbox, please have a check. We're really sorry about our oversight, and promise this misunderstanding won't happen again. Thank you
Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!
Hello,
We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward.
Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly.
Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service.
Thank you.
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days.
The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery.
For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts).
Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to jetprintservice@gmail.com, we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation.
Truly apologize for our oversight again.
I added JetPrint, because of the pricing and the great variety of products. I ordered five items to test the quality and see how the shipping times worked, since they were coming from China. I placed the order on Jan 02. I received three of my items within 30 days. The Stand Collar Zipper Hoodie was defective, it had the colored marking from the selvedge edge, sewn along the zipper chest high. This is not easily hidden when it does not match the print and color of the fabric. How does quality control miss something so obvious? Then the Casual Sandals I ordered had not arrived by Feb 08. I reached out to customer care twice with no resolution. I finally received the sandals on Feb 17 and have not resolved the jacket issue. This is not something I want to have to deal with, with my customers. Word of mouth and repeat customers are important to my business. I understand long lead times and I am upfront with that information in my shipping, but I placed an order for five items and 40% of the order had issues, I can’t afford to lose 40% of my customers.
Hello,
We genuinely apologize for the inconvenience caused by your order with JetPrint.
Firstly, we want to assure you that if there are any quality concerns regarding our products, you are entitled to a full refund within 30 days of receiving your order. We understand the frustration that comes with receiving defective items, and we sincerely regret any inconvenience this may have caused you.
Please be aware that our current team is entirely different from the one in 2021, and we have significantly strengthened our customer service department to ensure swift and effective resolution of any issues that may arise.
We understand that discrepancies and delays in orders can result in customer dissatisfaction and potential loss. Your feedback is invaluable to us as it motivates us to improve, and we genuinely hope for the chance to earn back your trust and serve you again in the future.
They have not sent out products that I paid for a month ago and did severe damage to my reputation as a shop. I've paid for so many undelivered products that Etsy refunded to customers because of delays from this shop and they went silent on me. Half of my customers have received free products because of this place, stay clear of them.
Hello,
We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling your order.
In response to your concerns:
1. We're truly sorry to hear that your order did not occur as expected. Rest assured, we're actively addressing the issue to prevent such delays in the future.
2. If the order production time exceeds the expected timeframe, we'd like to offer you the option to apply for our fastest transportation method at no additional cost.
3. To ensure that your property is protected, you can submit a refund request to us.
Thank you for bringing this matter to our attention. We look forward to regaining your trust and providing you with the exceptional service you deserve.