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Mala experiencia con esta plataforma, la comunicacion conn èsta dejanmucho que desear y pese a la cantidad de comunicaciones, no han sabido dar una respuesta concreta ni una solucion a laentrega de los pedidos realizados, segun su plataforma lampriduccion lleva de 2 a 6 dias, pero ya hace mas de un mes y siguen sin poder darme una respuesta... en lo particular no lo recomiendo, y solo hicimos pedidos de prueba, imaginense que esto le pasa a un cliente.
Hey there,
Forgive us for not speaking Spanish, so we will reply to you in English.
We're sorry to learn about your negative experience with our platform. We recognize the significance of timely delivery and transparent communication, and we're dedicated to enhancing these aspects.
We've established a new team specifically focused on delivering excellent service to our customers.
We hope you'll consider giving us another opportunity to earn your trust and collaborate with us in the future.
Thanks.
I placed my first and only order with Jet Print on July 10th and today I still haven't received it and no refund. From my experience, this is the worst enterprise I have had to work with... I was patient, understandable but in the end, they fooled me... You are free to decide if you want to try it but I don't recommend. Unless of course you want to end up with angry customers all the time
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by your order placed on July 10, 2020.
To address this issue, we've made changes within our team to enhance our service. We've established a dedicated team focused on providing prompt assistance and swiftly resolving any order-related issues.
Furthermore, we've initiated the refund process for your order. To expedite this procedure, please reach out to our customer service team with the required information, and they'll assist you in completing your refund.
Once again, we apologize for any inconvenience and appreciate your understanding. If you have any further concerns, please don't hesitate to contact us.
Thank you.
We have three problems with "Jetprint" so far:
1) The sample order we placed on 11/21 is still in production.
2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production."
3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail.
This company has serious issues and should be removed from the Shopify platform.
Hello there,
Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one.
The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately.
Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check.
We promise this misunderstanding won't happen again, will process the refund for you soon.
Their website is terrible to use on mobile. There is a lot of zooming in, zooming out, rotating the screen, and boxes to fill in that you can’t even see what information should go into the box. Let’s not even talk about shipping times.
I removed their products from my store until they can get their shipping times down and their website to actually work.