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Prakash was really helpful and quick to respond. They help with the smallest things and show you demonstration picturs for visual learners lol.
Thank you for your review! We’re so glad Prakash could provide helpful and detailed support. We love making things easier for all types of learners, and we’re always here to assist you. 😊
Amazing support, I use multiple Avada plugins and they always respond and fix/make changes quickly.
Thank you for the great feedback! It’s wonderful to hear you’re happy with our support and our plugins. If you ever need help, we’ll always be here to assist you quickly. 😊
Ich liebe diese App. Es erleichtert einiges und ist super vielfältig. Auch der Support ist echt klasse. Das Support-Team war super nett und schnell bei der Problembehebung.
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass die App Ihre Arbeit erleichtert und Sie mit unserer Unterstützung zufrieden sind. Unser Support-Team freut sich über Ihre lieben Worte und ist jederzeit für Sie da. 😊
Amazing app with super fast customer Support. Hana did a fantastic job to resolve our issue. Great service.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our app and that Hana was able to assist you quickly and effectively. We'll be sure to pass along your compliments to her. If you ever need further support, we're here to help!
Super friendly courteous and did a fantastic job for me! Exactly what I needed and I'm so happy with the service! Alyssa is the BEST!
Kind and quick support, thank you Hana <3
Thank you so much for your feedback! We’re happy Hana could provide such kind and quick support for you. We’re always here to help. ❤️
The worst application I have ever seen. It completely crashed my site. Every time I call support it gets worse and worse. The menus move by themselves in the middle of the night without any intervention, and now my site is completely out of service. I really do not recommend it.
Update: even worse than expected, even after the application was removed, bugs persisted, subscription buttons appeared and were impossible to remove. So I had to put the site in maintenance, then hire a service provider to migrate the site to another theme to finally solve the problem. The repair is in progress, I'll let you imagine the cost.
Hi Le Secret - Skincare Store Owner,
We sincerely apologize for the issues you experienced and truly regret the frustration it caused. Our team has been actively investigating the problems with the subscription widget buttons, and we appreciate you reinstalling the app to allow us to resolve them.
Your feedback is extremely valuable in helping us improve, and we are committed to making things right.
Update:
We sincerely apologize for the issues you’ve encountered and understand how frustrating this experience has been for you. It was never our intention to cause disruptions to your store, and we truly regret the inconvenience.
Regarding the subscription button still appearing after uninstalling the app, our team is actively looking into this. Since your site is currently in maintenance mode, it’s difficult for us to investigate further. If there are any other issues persisting, we’d really appreciate any additional details you can share so we can work on a solution.
Again, we’re very sorry for the trouble this has caused and truly appreciate your feedback in helping us improve. If there’s anything we can do to assist, please don’t hesitate to reach out.
Good Support and assistance, highly recommend!
Thank you so much for your kind words! We’re thrilled to hear you had a great experience. If you need anything else, we’re here to help!
Application très facile à prendre en main. Nous remercions Ana pour son aide et son soutien. Nous avons été aidés pour modifier certaines choses dans l'app.
Merci beaucoup pour votre retour ! Nous sommes ravis que l'application vous soit facile à utiliser et qu'Ana ait pu vous apporter l'aide nécessaire. Si vous avez besoin d'autres modifications ou questions, n'hésitez pas à nous contacter !
The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout.
Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.
Hi Glow Logic Store Owner,
Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service.
Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction.
To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future.
If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants.
Thank you for your patience and understanding.
Best regards,
Liz
Customer Success Leader