Arvostelut (1 780)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 95 % arvioista on 5 tähteä
  • 3 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
9. maaliskuu 2024

it was so nice talking with Emily one of the group members of this astonishing project and assistant team, i really enjoyed more creating content to my audience and with them i have greater hope on the long run, now i have a clearer vision and greater motives to expand further, The customer service is just excellent , just worth the try.

Rise Lovely Surprise
Espanja
Noin 2 kuukautta sovelluksen käyttöä
5. maaliskuu 2024

I've been using this for about 2 years. Great app for a loyalty rewards program. Hana and Tracy were very helpful when I needed some support. thank you!

Sunlight Silver Jewelry
Yhdysvallat
Yli vuosi sovelluksen käyttöä
15. kesäkuu 2024

As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.

4Jacks-Tech
Yhdysvallat
24 minuuttia sovelluksen käyttöä
27. maaliskuu 2024

Emily was super helpful. When we couldn't find an immediate resolution, she got her team to help me fix the problem firsthand. Thank you Emily and Joy!

The Infinite Bath
Yhdysvallat
8 kuukautta sovelluksen käyttöä
12. joulukuu 2023

The app works great, support is even better. Kind, prompt, and professional. I'm still using the free tier, but plan to upgrade soon.
Thank you!

Ultra Ferric
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Muokattu 3. huhtikuu 2024

20,000 old orders awarded 1.2 million points worth $37k; Joy Support ZERO!

After Joy updated their app, customers called in about dozens of emails awarding them points, for orders they had not placed. In total, the app awarded points to 19,866 archived, old or fulfilled orders, many pre-dating the app install. Customers had a total of 1,171,430 rewards points added to their account worth about $37,000 that they could cash in. The app sent thousands of emails to customers.

Joy said this was due to a Shopify error that affected some other app developers too, about Order Update API calls. We think the only apps to be impacted were poorly coded apps that didn’t verify API status updates. We do not believe that every reward app developer and other apps that rely on order status, and all their customers, had these issues. The Joy app should cross-reference any Order Status’s to check if orders are valid, that they are not old, archived, fulfilled. No verification occurred, the Joy app, either due to this Shopify issue or their update, which, we think, is more likely, just gave money away and corrupted the points balances of thousands of our customers.

The worst part, Joy offered ZERO support!! They offered no solutions and when we came up with a solution, they would not help us. To resolve the issue, all that we needed was a simple CSV download of all points activities. Simple for any basic web developer to provide. After about three weeks of numerous requests, we got nowhere. They offered NO help!!

The Joy app allows downloads of customer balances, and displays point activity. The app will not allow you to download points activity to resolve issues. We spent hours Cutting & Pasting off the app analytics screen because Avada Joy would not give us a download.

In conclusion, after dealing with many app developers, the support from these people is non-existent. They may help with small issues on how to use the app but could not offer any support for more in-depth issues. They communicate quickly, but never follow up with updates or manage any issues, basically just paying lip service, saying all the right words, but never actually supporting.

We have resolved the issue, without any support from Joy, despite numerous requests. We will be moving apps soon to a developer who offers technical support.

The risk with continuing to use the Joy app is that one-day, due to either poor coding resilience in their app; lack of activity and other data download options; very poor technical support; we would have to tell all our customers their points are gone, corrupted, and reset to zero. Either that or pay out $37,000 in incorrect points.

EDIT:
Update, Joy contacted us and apologised. As the app is good we have upgraded the rating. The issue was related to unarchived orders (auto-archiving interferes with our 3rd party systems). To make this app more robust, we suggested the ability to download point activities and scheduled customer balances backup. With those two items of data, the system can be restored if an issue occurs. We will revisit this review if the app and support improves.

EcigZoo
Yhdistynyt kuningaskunta
Vuosi sovelluksen käyttöä
20. lokakuu 2024

Merci à Hana pour ses conseils !

BABYCUTE
Ranska
2 päivää sovelluksen käyttöä
Joy Loyalty vastasi 23. lokakuu 2024

Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !

13. maaliskuu 2024

I needed support to fix something, a piece of code that needed to be added, Emily was my point of contact and handled it great, thanks again for this

Chique Design
Alankomaat
2 kuukautta sovelluksen käyttöä
15. huhtikuu 2024

This app is great, and I'm loving it so far! When it comes to Hana's support, I must give the highest praise. Her assistance in this app has been outstanding! There are lots of options to consider when setting up a program like this, and I really appreciate the guidance and help I've received from her through the chat feature. Most recently, Hana has helped me and was able to answer each question promptly. She provided screenshots to help me navigate to the right screens for setting up the options I wanted. Her professionalism and patience made the whole experience incredibly smooth. Thank you, Hana!

Paper Whimsy Studio
Kiina
4 päivää sovelluksen käyttöä
12. syyskuu 2024

Audery

Trend Cycle
Pakistan
4 päivää sovelluksen käyttöä
Joy Loyalty vastasi 18. syyskuu 2024

Thank you for your positive feedback! We're glad to hear that Audrey provided excellent support and that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, please feel free to reach out. We're here to help!