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Audrey was very helpful and patient with me. She answered all my questions and sent me links so I could do it independently if needed. She was spectacular.
I had an excellent experience using the app, and the support I received was top-notch. Audrey, in particular, was incredibly helpful and provided quick responses to all my questions. Thanks to her assistance, I was able to integrate the app seamlessly and start using it without any issues. I’m very grateful for her support, and I would definitely recommend this app to others!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with the app and that Audrey was able to assist you so effectively. It's great to know that the integration process was smooth, and your kind words mean a lot to us. If you ever need further assistance, feel free to reach out. We appreciate your recommendation and look forward to continuing to support your success!
I installed this app a few days ago and I have to say I'm quite impressed with it. It has a lot of great features (more features than some comparable apps that are much pricier) and yet is easy to set up. It calculates the loyalty points properly (unlike some of its competitors) and is very flexible. The support staff (including Tracy, Anivia, Abby and others) is super friendly and helpful. Overall I am very impressed and pleased!!!
Excellent support on all 3 of the apps from this company, chat is very fast and the apps excellent value!
Allowing cooperation within the admin has been very fast and professional, Nolan one of the support guys took little more than 2 hours to implement an edit to our theme once we asked him.
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you’ve had an excellent experience with all three of our apps and found our support team, especially Nolan, fast and professional. We always aim to provide prompt and effective assistance, and it’s great to know that Nolan was able to quickly implement the changes you needed.
If there’s anything else we can help with, don’t hesitate to reach out!
We migrated from other app ,and found out that the function provided by joy is Comprehensive and easy to use. The customer service is friendly and helpful, their instructions are clear. Shout out for Audrey and Hana, both of you did a great job !
Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors.
*update - still waiting for refund a week later
Hello there,
First of all, we sincerely apologize for the delay in updating you regarding your refund request. Unfortunately, the customer service representative who received your initial request forgot to forward it to our billing team, which caused the delay. After reviewing your request, we have confirmed that you are eligible for a refund, and it will be approved.
We want to assure you that we strictly adhere to our refund policy and deeply regret the delay caused by this unforeseen issue.
Since the bill has not yet been paid, you have two options:
1. Pay the outstanding bill, and our team will process a full refund.
2. Alternatively, we can add a credit to offset the amount of the outstanding bill.
Please let us know which option you prefer, and we will proceed accordingly.
Regarding your concerns about the app:
- Comparison to Smile.io: We understand that our app may seem similar to Smile.io, as many loyalty apps share core functionalities and goals. We are dedicated to continuously refining our app to provide a distinctive and enhanced user experience.
- Spelling Errors in Email Templates: We apologize for any grammatical errors in our email templates. Our templates are intended to be editable, so if you encountered issues while editing them, please provide specifics so we can address them promptly.
- Setup Time: We recognize that setting up the app can be time-consuming. We are working on streamlining this process to improve efficiency and ease of use.
- Feature Promises: We understand there may be concerns about promised features. If you could specify which features you feel have not been released as expected, we would be better equipped to provide you with an updated timeframe for their rollout.
We appreciate your feedback, and any additional details about the issues you faced will help us enhance our app further.
Thank you for your patience and understanding. We look forward to hearing from you soon!
Best regards,
Joy Support Team
⭐️⭐️⭐️⭐️⭐️ Service au top !
Un grand merci à Abby et Anivia pour leur aide rapide et efficace ! Mon problème a été réglé exactement comme je le voulais. Support réactif et professionnel, je recommande à 100 % ! ✨
This is such a versatile app with many features and easy customisation. Their support is amazing as well.
Hi Myer Street Fashion,
Thank you for your wonderful review! We're thrilled you're enjoying Joy's versatility and easy customization options. It's great to hear our support team has been amazing throughout your experience. We appreciate your continued trust in our app for over a year now and look forward to supporting your fashion business in Australia!
Warm regards,
The Joy Loyalty Team
Abby is Great and Helpful!
Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!
Hi SKINICIAN,
Thank you for such a wonderful compliment about our support team! I'll make sure both Damian and Andrew know how much you appreciated their quick assistance today. We pride ourselves on providing efficient help when you need it, and it's great to hear we're consistently meeting that standard. We're grateful for your continued trust in Joy for about a year now and look forward to supporting your skincare business's loyalty program!
Warm regards,
The Joy Loyalty Team