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Excellent points app. I installed it in one of our stores. Support helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.
I had a few issues setting up the Joy Rewards app and initially spoke to a couple of team members. However, it was Sonny who truly stood out. He was incredibly responsive, attentive, and took the time to thoroughly understand and resolve my issue. While others tried to help, only Sonny stayed on until everything was properly sorted. Really appreciate the dedication, thank you, Sonny!
Great app with outstanding support!
Joy has become a key tool for us — we use it to run our loyalty program across multiple markets, and it has been working flawlessly. The setup is intuitive, the design is modern, and the customization options cover everything we need — from rewarding purchases to incentivizing customer reviews.
We especially want to highlight the amazing customer support. The ...
I've researched loyalty and rewards program apps fairly extensively, and Joy is still the most versatile and affordable one I've used to date. They have *excellent* customer service as well, and are super responsive.
The customer service from Joy is outstanding! Huge thanks to Jasmine and Andrew in particular. They’ve been super helpful, always quick to respond, and so patient with all our questions. The transition to using the app has also been really smooth, we’d definitely recommend it to others. We really appreciate all your support!
Hi Inspirations Dancewear Canada,
Thank you so much for this wonderful review! We're thrilled to hear that Jasmine and Andrew have provided such outstanding support - they'll ...
I can't say enough good things about the customer service. Their responsiveness was a game-changer, and they didn't just give surface-level answers – they were incredibly thorough. A huge shoutout to Jasmine, who went way out of her way with extra advice that directly contributed to a smooth program launch. That level of support is rare, thank you Jasmine!
Hi Petty Snacks,
Thank you so much for this fantastic review! We're thrilled to hear about your exceptional experience with our customer service team, and Jasmine will be so ...
This is the best loyalty program with amazing support 24/7! I'm extremely impressed with all of its features and the consistent help from the team. With that being said, thank you to Alyssa for my most recent series of questions! 10/10 recommend.
Have had a great experience with the app so far, huge shoutout to Elle and Sonny specifically who have provided amazing customer service and have been able to assist me with a number of questions and concerns I've had.
The app itself is really quite good and we've been enjoying our trial of the Professional plan at this stage. But even the Free plan has some very generous features most other apps ...
Hi Passport Eyewear,
Thank you so much for this wonderful review! Elle and Sonny will be thrilled to hear your special shoutout - it's fantastic that they've been able to ...
Really enjoying the app so far. Setup have been very intuitive and customization is very simple.
When we have had trouble getting setup, support from Hana and Liz has been very prompt and helpful :)
Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect
Hi arcanis-gallery,
Thank you so much for this fantastic review! It's wonderful to hear that Jasmine provided such responsive support and that William was able to solve your ...