Joy: メンバープログラム＆ポイントアプリ・ポイ活リワード
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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We are very happy with the Joy app. Everything works exactly as we needed and the setup was smooth and intuitive. The features are well thought out and fit perfectly with our Shopify store.
What really stands out is the customer support. Hana was absolutely amazing, very responsive, patient, and genuinely helpful. She guided us through everything step by step and made the whole experience stress-free.
Highly recommended if you are looking for a reliable app with excellent support behind it.
Hi there,
Thank you so much for your wonderful feedback and for sharing your experience with the Joy app.
We’re delighted to hear that everything worked exactly as you needed and that the setup felt smooth and intuitive. It’s great to know the features fit well with your Shopify store and support your goals effectively.
We’re especially happy to hear your kind words about Hana. She’ll be thrilled to know that her responsiveness, patience, and guidance helped make your experience stress-free. Providing reliable support is something we truly value.
Thank you again for the recommendation and for trusting Joy. We’re always here if you need any further assistance in the future.
Best regards,
Joy Team
Ottima app, stabile e con tante funzionalità disponibili.
Molto apprezzabile che sia disponibile anche in Italiano e possa essere utilizzata sia per il webstore sia su Shopify POS.
Il supporto è super gentile e si mette subito in moto quando c'è un problema. Sonny, Audrey, Hana, and Alyssa hanno sempre risposto in modo veloce e professionale a tutte le mie domande e richieste di supporto.
Complessivamente molto contenti.
The Joy Rewards Avada team has been incredibly friendly and approachable since the start of our journey with them. They’re available around the clock, so you can always reach someone on live chat whenever you need assistance.
While there are a few setups not yet available in the app, I’m confident they’ll consider these improvements moving forward.
Special shoutout to the amazing team members I’ve interacted with on live chat, Audrey, Alyssa, Jade, Sonny, and Abby, who have all been super helpful with my inquiries. Big thanks to the team for their support!
Hello,
Thank you so much for your kind and thoughtful review!
We’re truly happy to hear that you’ve had a positive experience with the our app and that our live chat support has been helpful and accessible whenever you needed us. Your trust and confidence mean a lot to us.
We also really appreciate your understanding regarding some setups that are not yet available. Your feedback is valuable, and we’ll definitely take it into consideration as we continue improving the app.
A big thank you as well for the special shoutout to Audrey, Alyssa, Jade, Sonny, and Abby. We’ll be sure to share your kind words with them.
Thanks again for choosing Joy Loyalty. We’re always here if you need any further support!
Best regards,
Joy Team
Original Review Nov 16th: (updated below)
I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say.
I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here.
Nov 24 - Update:
After 2 weeks of back and forth with the team, the majority of issues have been fixed.
I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of.
We just launched the programme last week so we'll see how things go.
Update 2/12/25:
Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched.
Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you.
______________________________________________
Hi SHEER Team,
Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected.
Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email.
We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist.
Thank you again for giving us the opportunity to improve.
Best regards,
Joy Loyalty Team
I’ve had an exceptional experience thus far with Joy Loyalty. They went above and beyond to help set up my loyalty program with their 24/7 support they make any adjustments and tweaks to your loyalty program instantly.
When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service.
Daniel helped with onboarding and figuring out exactly what my loyalty program needs.
Rosie has most recently helped me with my troubleshooting needs.
L’application est très intuitive et fonctionne parfaitement pour gérer un programme de fidélité professionnel. Mention spéciale à Audrey de l’assistance, qui est toujours réactive, claire et efficace. Son accompagnement a vraiment facilité la mise en place de l’outil. Je recommande.
Such a lovely experience! We've been able to earn more revenue by having this loyalty program, and their team has been so helpful with every single thing. Hana, Sonny, Alicia, and anyone else we've communicated with has responded to us in a super timely manner and always answers all of our questions!
We've been searching for a tool that can effectively boost customer loyalty and repeat purchase rates, and Joy perfectly meets our needs. Its points reward system has greatly motivated customer spending and engagement behavior. The backend data dashboard is very intuitive, clearly showing the conversions and revenue it has brought us. Compared to the value it delivers, the pricing is extremely reasonable. The customer support team responds quickly and resolves issues professionally. If you're still hesitating, I can say this is one of the best investments we've made on Shopify. Daniel, in particular, has been an excellent partner to work with—whenever I have any questions, he always follows up patiently and in great detail.
I accidentally gave more points than intended, and when I contacted support with our request, Hana's response was quick, and the issue was resolved promptly. The support was also excellent.
Love the app and Hana was very helpful with support. The app was easy to set up and support was on stand by for any issues that popped up. Our customers love the ease of the program and customer service loves that they can add points when needed.