Joy: ロイヤルティプログラム, ポイントアプリ
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store.
Their customer support is fast and always happy to help.
Today I received some help from Hana with upgrading our limit on transactions.
Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana!
We had an issue that the widget popup doesnt show properly and it was behind the header, thanks to the professional and prompt support from Abby and Raymond , the issue was resolved. Keep up the great service you offer!
This is a great app! My customers love it and it has brought me in quite a bit of sales so it's a win win! I love when I can make my customers happy and Joy does that. Also, I reached out to support today and Audrey was so very helpful and made sure everything was just right. She also had an awesome personality and felt more like a friendly chat than a boring professional one. 10 stars for Audrey! And Joy!
Hello Team,
I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this?
Looking forward to hearing your response on this.
Update- The case was promptly looked into and resolved. Thank you
Hi there,
This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app.
1. Free vs. Paid Plans:
Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges.
2. App Billing and Deactivation vs. Uninstallation:
While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store.
Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
3. Clarification on Deactivation:
Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation.
4. No Transactions Recorded:
We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify.
I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address.
Hope to hear from you soon!
Best regards,
Liz
Joy Support Team
Update 21/12/24:
We're pleased to hear that everything has been resolved. Should you have any further questions, don't hesitate to reach out at any time.
We ran into an issue where our customers weren't able to access their loyalty accounts through our website. Tracy was quick to reply, professional, friendly and got our issue resolved in a timely manner.
I’ve been using the Joy app for loyalty points and rewards, and it has exceeded my expectations in every way! Setting up the program was a breeze, and the customization options are fantastic – I was able to easily align it with my store’s branding.
My customers love earning and redeeming points, and the app makes the process seamless. It's been a great way to encourage repeat purchases and boost customer engagement. The analytics and reporting features also give me valuable insights into how the program is performing.
A special shout-out to Damian from customer service, who has been incredibly helpful. Whenever I’ve had questions or needed assistance, Damian has been prompt, professional, and went above and beyond to ensure I was taken care of.
Overall, the Joy app has been a game-changer for my store’s loyalty program, and I highly recommend it to anyone looking to boost customer retention with an easy-to-manage rewards system!
Really good app and Abby from their Customer Service team has been really amazing and helped me set it all up and answered all queries I had.
Thank you!
I have just setup the app so I do not know how it functions yet. I did run into some setup issues and Hana immediately corrected the issue. great customer service.
Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!
Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)