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Very comprehensive features and supportive team, the only bad thing is that i cant edit the email formatting in the free version
I used this app for my customer loyalty program. A great addition to my website, it helps me get higher conversion and customer retention rate. It's for free.. Thank you so much developers. More power to you guys!
i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me.
we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that they have lost their loyalty points prior to the migration in july 2023, which means the points they have accumulated with us before july 2023 were lost during the migration.
after 6 long days speaking to multiple people in the team (jasmine, abby, wendy and sunny), i was made to repeat and explain the issue 6 times, yet still getting the same response each time i ask for an update: THEIR APP DOES NOT ISSUE POINTS FOR ORDERS PRIOR TO OUR MIGRATION. sunny is the only one who understands what the issue really is but she does not communicate with her team and she's only available intermittently.
the rest of the team don't get what the issue is. i am not asking their app to issue points for orders prior to the migration. i am reporting that points accumulated before the migration is lost and not accounted for.
their proficiency in english is so bad that i am not even sure how to take this forward. please don't waste your time on this app. it's cheap but it'll cost your business. you literally pay peanuts, and get monkeys.
Simple and easy to manage, looking forward to see more business with this app installed. Customer support is very efficient too. Liz from AVADA is of a great help to new users.
Stumbled across this app while looking for ways to gain an edge over my competitors - installation was quick, app customization was very easy thanks to Marcus, one of the developers. Can't wait to turn my store on to see what my customers think!
Väldigt bra app som har allting man behöver för ett poängsystem även väldigt prisvärd. Supporten är snabb och alltid uppkopplad vilket gör att du kan få support när du vill på dygnet.
Juliana helped me get set up pretty quick. Great customer service. looking forward to increased sales in our business.
good customer service. currently using it for my online store.......................................
This has to be the best service on any app I have used.
Hana sorted out my problem, it took about 10 seconds to get a reply and just a few minutes to complete the problem.
The app is really easy to use and the price of the app is a lot lower than others out there.
Defo reccomend. :)
J'ai entendu parlé de cette application et c'est très bien pour fidéliser ses clients. Avec un service client au top! :)