Joy: ロイヤルティプログラム, ポイントアプリ

Quick and easy fix to get with getting the program to work. Support was very efficient in accommodating needs and Esther was a tremendous help.

Very strong support, immediately helped and improved the app experience! Esther onboarded me very well!

Easy-to-use loyalty program app, fully customizable, intuitive programming and the best customer service! Juliana understood my issue well and solved it in no time.
The only reason I would't give this app a 5 star review is because of the fact that attrobuted points will not be deducted after a return in store, so it needs a follow-up.

Great customer service. Very fasat replies and efficient service. Also really good apps. Very pleased :)

Avada app are very easy to instal and use, if i need an app i first loo at what Avada has available. GRACIAS

I moved to joy from another loyalty app provider and we love the design and layout of joy! we had a small problem with how the app displayed on mobile devices so I messaged tech support and they had their design team customise the widget to suit out store. thank you sooo much! special thanks to Jasmine & Anivia :)

Very comprehensive features and supportive team, the only bad thing is that i cant edit the email formatting in the free version

I used this app for my customer loyalty program. A great addition to my website, it helps me get higher conversion and customer retention rate. It's for free.. Thank you so much developers. More power to you guys!

i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me.

we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that they have lost their loyalty points prior to the migration in july 2023, which means the points they have accumulated with us before july 2023 were lost during the migration.

after 6 long days speaking to multiple people in the team (jasmine, abby, wendy and sunny), i was made to repeat and explain the issue 6 times, yet still getting the same response each time i ask for an update: THEIR APP DOES NOT ISSUE POINTS FOR ORDERS PRIOR TO OUR MIGRATION. sunny is the only one who understands what the issue really is but she does not communicate with her team and she's only available intermittently.

the rest of the team don't get what the issue is. i am not asking their app to issue points for orders prior to the migration. i am reporting that points accumulated before the migration is lost and not accounted for.

their proficiency in english is so bad that i am not even sure how to take this forward. please don't waste your time on this app. it's cheap but it'll cost your business. you literally pay peanuts, and get monkeys.

Simple and easy to manage, looking forward to see more business with this app installed. Customer support is very efficient too. Liz from AVADA is of a great help to new users.