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I needed a lot of help with some of the coding for my theme, the process was really smooth and the integration is great too. Drake was really helpful and so was Esther. I was really happy with how easy everything was to set up and customise. Would really recommend it to anyone who needs to add a loyalty programme for their website!
So far anyway, I am in love with app! Fingers crossed things stay this way and I'll be here for good.
Just installed the app and had some questions as I was setting it up. Amazing service. Jasmine and Anivia were great and were able to answer all my questions and even got the developer to correct an image issue. So far I am impressed. The app is easy to set up and I can’t wait to have my customers use it.
***UPDATE***
I am reducing my original rating to 2 stars after testing the app for 3 days. When I first downloaded the app, everything worked fine and their customer support was highly responsive, still is (that is why they get an extra star). I spent a lot of time exploring the app, chatting with their support and emailing my customers about it. The problems began the next day after I went back into the app to adjust my reward points for certain actions for customers. First off, pro features are clearly marked but writing a review was not marked as a pro feature. The app would not allow me to edit points for writing a review (a free feature) so I reached out to support again. I allowed them access to my store upon their request to fix the issue only to be told I had to upgrade for the feature to work. This raised all kinds of alarms and made me question my intentions to upgrade. To me, it was a seemingly small issue that could have been quickly fixed but they could not do anything about it until I upgraded. Now, if I upgrade and run into new issues, what would be the solution then? I get that they prefer users upgrade to the paid version to get a return on their app but I believe that if the app exceeds or simply meets expectations, then they won't need to be too pushy with the upsell since users will realize its value. The app has potential and their customer support is very good but unfortunately, this is where I uninstall.
Original Review (5 stars)
I just installed the app and was having trouble with it not showing up on my website. The customer service was prompt and efficient. Juliana quickly fixed the problem for me and verified my account as well. I am testing out the app now to see how it holds up but so far so good. I am very impressed.
I have just installed this app. It was very straightforward to set up the options I required. Customer service contacted me almost immediately and helped me remove the branding and configure other options. Very impressed.
Love this app! Super easy to use and support staff is helpful and kind. Liz was wonderful. I look forward to launching this app with my new website!
This is a very good application, Esther has patiently answering my question. Thank you so much.I recommend it to everyone.
I love this app, it helps draw business to my site and Esther was awesome in helping me and going the extra mile :) thank you!
Very easy to use app and great support received by Esther in the set up who answered all my questions.
Our experience thus far with AVADA has been amazing. Abby is the rep who helped us and she took the time to explain everything, showed us via screenshots how to adjust certain things, and even made great recommendations on new features coming soon. We are very excited for what is coming with AVADA. Definitely recommend it. -Simply Chrisel Team