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Super helpful support. I just installed the app, had a bunch of questions, and they took they time to help me get everything setup, and answered all my questions with clear instructions. Prakash was great support, thank you guys. Highly recommend this app. It's super clean, easy to navigate and use.
The customer service is very soon and useful, and the free plan is very enough for the small business
Audrey was very helpful and very kind. From Is this a robot to a sincere human was nice. So far the app is amazing and cant wait to see what it brings in store.
Schneller Support der bei allen Fragen hilft, Danke !
Let's say you are using a product discount, and someone wants to redeem their Joy loyalty points. That is not possible with Joy, you can only do one or the other. This caused us to lose valuable sales. While Joy technical support said it was a Shopify problem, our test of another app shows that the other app works as intended. I think the Joy tech people are good and try their best to solve the problem, but maybe they could have their developers correct the app. It is very important that if you have someone redeem points they can also take advantage of a discount that is available to all other customers. On the plus side they do have 24 hour support. We tried, but ultimately had to go with another product.
Great support from Hana to adjust the app and the points balances. Very responsive support and great communication. We will be trialling the app but so far its been easy to setup and has powerful customisations to amend the look and feel and the points structure to suit our needs. So far so good
We are newbies trying to set up a Loyalty program for our Shopify store. Liz was able to help me understand how customers redeem point on line and through the POS system. Her videos were great! Thanks Liz
Tiana and Anivia helped us quickly and solved the problem!! Thank you so much!!
Hana was absolutely amazing. Responsive and on top of it quickly. She helped with all the questions she could answer and quickly referred any dev issues to the dev team for expedition. Great app with a very responsive team.
The customer service provided by team is top of the time. Most of my interaction was with Liz and Emily. There is a lot of options to customise.