Joy: ロイヤルティプログラム, ポイントアプリ

Emily was very helpful and super quick to solve my problem. Thank you

Merci à Hana pour ses conseils !

The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future.
Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.

amazing help from the team.
Great app

It´s a great App for the Rewards Points.
Lovely customer service, very professional. We have had Esther and Tony to resolve an issue and they were awesome and very fast to solve it.
Thank you.

Super helpful support. I just installed the app, had a bunch of questions, and they took they time to help me get everything setup, and answered all my questions with clear instructions. Prakash was great support, thank you guys. Highly recommend this app. It's super clean, easy to navigate and use.

Audrey did a great job answering my questions and was very quick to respond.

I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.

Let's say you are using a product discount, and someone wants to redeem their Joy loyalty points. That is not possible with Joy, you can only do one or the other. This caused us to lose valuable sales. While Joy technical support said it was a Shopify problem, our test of another app shows that the other app works as intended. I think the Joy tech people are good and try their best to solve the problem, but maybe they could have their developers correct the app. It is very important that if you have someone redeem points they can also take advantage of a discount that is available to all other customers. On the plus side they do have 24 hour support. We tried, but ultimately had to go with another product.

Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all