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We have been really pleased with the many options this app gives. The support has also been really great and the installation has been seemless.
I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.
Hi Hope & Me,
Thank you so much for this wonderful review! It's fantastic that you received such prompt and helpful advice to ensure Joy is set up correctly for both your business and your customers. Jade will be absolutely delighted to hear your recognition for her incredible knowledge and thoroughness in answering all your questions - providing that level of clarity and support is exactly what we aim for with every merchant.
Warm regards,
The Joy Loyalty Team
Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny!
Brilliant app and worth every penny!
Hi KewbzUK,
Thank you for such wonderful feedback! I'll make sure Sonny gets the recognition he deserves - he'll be thrilled to hear this. We're committed to providing both exceptional service and a loyalty program that delivers real value for your business. Thanks for being with us for 10 months, and we're excited to keep supporting your success!
Warm regards,
The Joy Loyalty Team
Great app, great support. Really like the app! Little recommendation: Add one more pricing tier for 49$ for example where the VIP Tiers are included. That would be awesome! Thanks!
Their service was impressively fast and professional.
Everyone was friendly and courteous throughout the process.
Elle was the one who helped me resolve my issue, and I’m truly grateful for her assistance.
Hi MYZOO-JP,
Thank you so much for this wonderful review! We're delighted that you experienced such impressively fast and professional service from our team. Elle will be absolutely thrilled to hear your special recognition and gratitude for her assistance in resolving your issue - her friendly and courteous approach really embodies what we strive for with every merchant interaction.
Warm regards,
The Joy Loyalty Team
Hana was super helpful helping me try to figure out an issue I was having. Issue is now resolved. Awesome help.
Hi VGMX,
Thanks so much for your kind words! I'm thrilled to hear Hana was able to help resolve your issue quickly. I'll be sure to pass along your appreciation to her. We're always here if you need anything else with your loyalty program!
Warm regards,
The Joy Loyalty Team
The app has pretty much all features that are needed for a rewards app. Prices are reasonable and Hana from the support team was very efficient and helpful.
Great app! Works smoothly and the support is excellent. Sonny from customer service was super helpful and quick to assist.
Amazing customer service the team are always there to help with any issues and requests which made the set up and installation quicker and smoother! Would highly recommend to anyone looking for a loyalty app as the team at Joy go above and beyond to make sure you are happy with everything, Hana, Jasmine, Sonny, Doris, Nicole you are all stars!
Thank you so much!
Hi Moo and Mai,
Thank you for such a wonderful review! I'm thrilled to hear our team has made your setup experience quick and smooth. I'll make sure Hana, Jasmine, Sonny, Doris, and Nicole all know they're "stars" in your eyes! We're committed to going above and beyond for all our merchants, and we're excited to support your loyalty journey in the UK from these early days. We're here whenever you need us!
Warm regards,
The Joy Loyalty Team
Fantastic customer experience with Audrey championing a dev update to link Form completion with automatic Loyalty App sign-up. A great outcome that dramatically improved my store's CX/UX. Thanks again Audrey!
Hi Baby Todd & Co,
Thank you for your fantastic review! I'll make sure Audrey knows how much you appreciated her work on getting that dev update to link form completions with automatic loyalty sign-ups. We're thrilled this has dramatically improved your store's customer experience. It's exactly these kinds of improvements that make a real difference for Australian businesses like yours!
Warm regards,
The Joy Loyalty Team