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Hana is very good who helped me slove my all problem! The staff was very professional and can personalize the service.
This application is perfect for my small business with the free plan available, Hana has been a lot of help with my questions and concerns as well as giving me the ability to use this application for unlimited transactions. This is the first rewards app I have used but they have been wonderful and I haven't had a bad experience. Thank you!
Hi Max Muscle Bakersfield,
Thank you for your wonderful review! We're so glad our free plan works perfectly for your small business needs. I'll let Hana know she made such a positive impact helping with your questions and setting up unlimited transactions. It means a lot that you chose Joy for your first rewards program, and we're committed to keeping your experience excellent as you continue to grow!
Warm regards,
The Joy Loyalty Team
Prakash was very helpful. He immediately responded to a question that I has and helped me to fix a problem on my website. Thank you! Great app.
Customer Service is 1st Rate, very responsive and super helpful. Have worked with several members of the team including Hana (who was amazing). All questions were answered quickly.
Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!
Hi Tips of Elegance,
Thank you for your wonderful review! I'm thrilled to hear Prakash was able to guide you through those theme editor solutions rather than app adjustments. I'll make sure he knows how much you appreciated his patience with all your follow-up questions - that's exactly the kind of support we aim to provide! We're excited to be partnering with you on your loyalty journey, especially in these early days with the app.
Warm regards,
The Joy Loyalty Team
I recently reached out to the support team for assistance, and Sonny was incredibly helpful! He provided clear and prompt guidance, ensuring my issue was resolved efficiently. The app itself is user-friendly and packed with useful features. Thanks to Sonny and the team for their excellent service and dedication. Highly recommend this app and their support team!
Hi Tlyard,
Thank you for such a wonderful review! I'll make sure Sonny knows how much you appreciated his clear and prompt assistance. We're thrilled you're finding the app user-friendly and packed with useful features, even just 21 days in. We're committed to providing this level of support as you continue growing your loyalty program in the UK!
Warm regards,
The Joy Loyalty Team
Jade was very helpful and was able to solve the issue I was having with my app.
Super complete app and with an amazing support team. Special mention to Damian, who gave me the perfect solution to a need in my store.
Hi eCook,
Thank you for your wonderful review! We're delighted you're finding Joy to be such a complete loyalty solution. I'll make sure Damian knows how much you appreciated his perfect solution for your store's needs. We're committed to supporting merchants worldwide, and it's great to have you as part of our Joy family in Chile!
Warm regards,
The Joy Loyalty Team
Very very helpful CS- Hana! Resolved problem efficiently. Thank you very much!
So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!