Joy Loyalty Program & Rewards
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App seems to work well and has lots of customization - possibly too much as it makes launching a bit more complex. The customer support has been excellent to work with though and I would recommend the app.
Audrey responded very quickly—which was excellent—though some features still need to be developed.
Pretty easy to set up. When I had an issue Hana helped me right away.
The support is prompt and easy to navigate. Alyssa and Hana are helpful and on time
Esperienza davvero positiva con l'assistenza clienti, Hana, Sonny e Jane sono stati gentili e disponibili ad aiutarmi a comprendere il giusto funzionamento dell'app!
I had to be transferred to a second agent as the first person wasn't as helpful, but Hana took over and helped me with my issue I was having.
Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty.
The support chat function works really well,
Tania was really helpfull today changing the widget to the basic one again.
Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly.
Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers.
Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!
Great service by very responsive team. Hana responded very quickly to queries.
Thank you for the great feedback! We are glad Hana was able to respond quickly to your queries. If there is anything we can do to make your experience even better, please do not hesitate to reach out!
We're just getting started setting up our loyalty program. The Joy Loyalty team has been attentive, knowledgeable, and quick to answer my questions. Thank you Rosie & Alyssa!
Excellente service wanneer je vragen hebt!!
