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Excellent points app. I installed it in one of our stores. Support helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.
I can't say enough good things about the customer service. Their responsiveness was a game-changer, and they didn't just give surface-level answers – they were incredibly thorough. A huge shoutout to Jasmine, who went way out of her way with extra advice that directly contributed to a smooth program launch. That level of support is rare, thank you Jasmine!
Hi Petty Snacks,
Thank you so much for this fantastic review! We're thrilled to hear about your exceptional experience with our customer service team, and Jasmine will be so excited to hear your special shoutout. It's wonderful that her thorough support and extra advice contributed directly to your smooth program launch - this is exactly the level of care we strive to provide every merchant.
Warm regards,
The Joy Loyalty Team
The customer service from Joy is outstanding! Huge thanks to Jasmine and Andrew in particular. They’ve been super helpful, always quick to respond, and so patient with all our questions. The transition to using the app has also been really smooth, we’d definitely recommend it to others. We really appreciate all your support!
Hi Inspirations Dancewear Canada,
Thank you so much for this wonderful review! We're thrilled to hear that Jasmine and Andrew have provided such outstanding support - they'll both be delighted to receive your special recognition. It's fantastic that their quick responses and patience with all your questions made your transition to Joy so smooth, and we're honored that you'd recommend us to other businesses.
Warm regards,
The Joy Loyalty Team
Have had a great experience with the app so far, huge shoutout to Elle and Sonny specifically who have provided amazing customer service and have been able to assist me with a number of questions and concerns I've had.
The app itself is really quite good and we've been enjoying our trial of the Professional plan at this stage. But even the Free plan has some very generous features most other apps would expect you to pay for.
Hi Passport Eyewear,
Thank you so much for this wonderful review! Elle and Sonny will be thrilled to hear your special shoutout - it's fantastic that they've been able to assist you with all your questions and concerns during your trial. We're delighted that you're enjoying the Professional plan features and that you've noticed how generous our Free plan is compared to other apps. Your positive experience, even just 6 days in, really encourages our team!
Warm regards,
The Joy Loyalty Team
Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed.
I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually.
I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible.
Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience!
We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
Hi Pots & Pans Pie Co.,
Thank you for such a detailed and amazing review! I'll make sure Daniel knows how much you appreciated his above-and-beyond support throughout your transition. Moving 14,000 loyalty customers is no small feat, and we're thrilled Joy was able to match your needs while maintaining the familiar experience your customers loved. It's incredible to see the direct 5-10% impact on your sales when your loyalty program returned! We're honored to be supporting your business, especially with so many of your transactions happening in-person at your pie shop.
Warm regards,
The Joy Loyalty Team
Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect
Hi arcanis-gallery,
Thank you so much for this fantastic review! It's wonderful to hear that Jasmine provided such responsive support and that William was able to solve your technical issue effectively. We're honored that after testing several loyalty programs, you found Joy to be the best solution that also offers great value for your investment. Your experience over these past 4 months means everything to us!
Warm regards,
The Joy Loyalty Team
We have had this app for several months now and I cannot express how outstanding their support team is! Any issues with the app have simply been learning curve related (so far have not experienced in flaws with the program). The team is prompt and thorough! We chose this app due to the reports about good customer service, and they have not let us down!
Very easy to use with a lot of customisation available. We have found benefit to our business. Great support from both Jasmine and Jade
Hi Vitamin G Nutraceuticals,
Thank you so much for this great review! It's wonderful to hear that you've found real business benefits from Joy and that our customization options have worked well for your needs. Jasmine and Jade will be delighted to receive your recognition for their great support - providing excellent service to our merchants is what drives our team every day.
Warm regards,
The Joy Loyalty Team
Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.
Hi Liquorice Heaven,
Thank you so much for this excellent review! It's fantastic to hear that after investigating all the leading reward program options, Joy stood out for you in terms of features, integrations, and price point. We're glad that Alyssa and Sonny were able to handle those setup bugs perfectly - their dedication to providing fantastic customer support really shines through. Your recommendation means everything to us, and we're confident that choosing Joy was indeed the right decision for your business!
Warm regards,
The Joy Loyalty Team
The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!
Hi goro's | DELTAone International,
Thank you so much for this amazing review! We're delighted that our support team was able to quickly resolve your technical issues and provide those custom adjustments tailored to your specific requests. It's fantastic to hear that we took the time to truly understand your business needs - providing personalized solutions is exactly what we strive for with every merchant. Your recommendation means the world to us!
Warm regards,
The Joy Loyalty Team