Avaliações (1 812)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
10 de dezembro de 2023

Hana,
I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the exceptional support you provided through Joy Loyalty App's customer service on Shopify app store.

Your professionalism, prompt responses, and willingness to go above and beyond to address my inquiries have truly made a positive impact on my experience with Joy Loyalty. Your expertise and dedication to resolving issues have not gone unnoticed, and I am truly grateful for the level of service you consistently deliver.

I feel fortunate to have interacted with you. Your commitment to ensuring customer satisfaction reflects positively on both Joy Loyalty App and Shopify.

Thank you once again, Hana from Avada Team, for your outstanding support. I appreciate your hard work and commendable customer service skills. I look forward to continued positive experiences with Joy Loyalty.

Wishing you continued success in all your endeavors.

Best regards,

EP

Self Tissus
França
4 months usando a aplicação
16 de outubro de 2024

Merci Hana pour votre aide.

Amour de Chanvre
França
About 22 hours usando a aplicação
Questão respondida por Joy Loyalty 17 de outubro de 2024

Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que Hana vous a aidé. Si vous avez d'autres questions ou avez besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Bonne journée !

6 de abril de 2024

Hana was quick to help and her suggestions were clear and straight to the point.

Alexa Cebu
Filipinas
6 months usando a aplicação
20 de fevereiro de 2024

Apps easy to use and does everything we needed, the support from Audrey and all other staff has been very helpful and timely!

Millon Wines
Austrália
7 months usando a aplicação
28 de fevereiro de 2024

Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription.
Do not get this app. They’re junk.

Good Grief Refillery
Estados Unidos
6 months usando a aplicação
10 de julho de 2024

Great customer service! The team at Joy was very patient and helpful.

Waterdrop United Kingdom
China
2 days usando a aplicação
8 de junho de 2024

I installed Joy earlier this week and have had great service from Pamela when I had questions.

Soapfistication
Canadá
1 day usando a aplicação
15 de abril de 2024

This app is great, and I'm loving it so far! When it comes to Hana's support, I must give the highest praise. Her assistance in this app has been outstanding! There are lots of options to consider when setting up a program like this, and I really appreciate the guidance and help I've received from her through the chat feature. Most recently, Hana has helped me and was able to answer each question promptly. She provided screenshots to help me navigate to the right screens for setting up the options I wanted. Her professionalism and patience made the whole experience incredibly smooth. Thank you, Hana!

Paper Whimsy Studio
China
4 days usando a aplicação
29 de dezembro de 2023

Fantastic app - really good customer service which is available during working hours with quick response times.
I tried many different loyalty programs - this one seemed to have the most features for the money.

Real Pet Store
Reino Unido
About 1 month usando a aplicação
6 de fevereiro de 2024

I like this app. Very easy for work after Lydia from customr support helped me. She explained everything to me carefully and in detail. Whit pleasure, now I will use the new app in my store. Thank you so much, Lydia

EdelFaiZ
Reino Unido
7 months usando a aplicação