Avaliações (1 780)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
24 de setembro de 2024

Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty.

The support chat function works really well,
Tania was really helpfull today changing the widget to the basic one again.

PSikhouvanjou
Países Baixos
Over 1 year usando a aplicação
Questão respondida por Joy Loyalty 25 de setembro de 2024

Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly.

Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers.

Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!

2 de setembro de 2024

Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!)

Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.

Sound Homebrew Supply
Estados Unidos
10 months usando a aplicação
Questão respondida por Joy Loyalty 4 de setembro de 2024

Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support!

We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further.

If you ever run into any issues, feel free to reach out. Thanks again for your support!

4 de setembro de 2024

The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!

Impressions Boutique & Gifts
Estados Unidos
6 months usando a aplicação
Questão respondida por Joy Loyalty 8 de setembro de 2024

Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be as relevant for a brick-and-mortar business. Your point about the app being more tailored for Shopify stores with websites is valuable, and we'll continue to improve based on feedback like yours.

We're especially happy to hear that Lydia has been so helpful and patient in resolving your issues. If there's anything else you'd like assistance with or any features you'd like to see more tailored to your business, feel free to reach out anytime!

29 de outubro de 2024

Still figuring out some features, but Tracy was really helpful and kind when I reached out for support

DiJore
Estados Unidos
11 months usando a aplicação
29 de setembro de 2024

The app is really nice and most of the times understandable. I have some smaller problems in the translation into german, but Tiana was very quick to get me on the right path.

One Stitch Beyond
Alemanha
8 months usando a aplicação
Questão respondida por Joy Loyalty 1 de outubro de 2024

Thank you for your review! We're happy to hear that you find the app helpful and that Tiana was able to assist you quickly. We appreciate your feedback regarding the German translation and will continue to improve it for a better experience.

If you have any other questions or need further assistance, feel free to reach out. We're here to help!

26 de setembro de 2024

I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.

Leo & Roxy Yarn Co.
Canadá
24 days usando a aplicação
Questão respondida por Joy Loyalty 1 de outubro de 2024

Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our tech support team continues to look into your original issue.

If you need any further assistance in the meantime, feel free to reach out.

Thank you again for your understanding!

30 de junho de 2024

They are very Helpful... got help from Hana... the functionality isn't 100% but good enough for what we need. Cheaper than other loyalty apps

HairReve
Filipinas
2 months usando a aplicação
7 de agosto de 2024

I just installed the app and encountered a few problems, but the Liz, the supporter responded very enthusiastically

Pigment Squad
Austrália
6 days usando a aplicação
10 de julho de 2024

Great customer service! The team at Joy was very patient and helpful.

Waterdrop United Kingdom
China
2 days usando a aplicação
31 de maio de 2024

I recently started using this app and I'm incredibly impressed! Not only is the interface user-friendly and intuitive, but the customer service is exceptional. Audrey and Nikita, in particular, were incredibly responsive and helpful whenever I had a question or issue. Their quick responses and willingness to assist really made my experience with the app enjoyable. Kudos to the entire team for creating such a fantastic product and providing top-notch support!

Ma Nuit Blanche
Egito
About 5 hours usando a aplicação