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Rochelle was very professional and provided valuable information includes product set up and best practice.
Thank you for the kind words! I’ll be happy to provide you with the help you need to succeed. Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
very bad app.
not even professional designers, take a long time to get own designer
subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify.
and of course still no refund.
Hi there! Sorry you had to go through all of that! Please reach out to me at support@jubilee.beauty so I can assist you with your request. - Rochelle
The app seems fine enough. I wouldn't normally rate the app, because it is just not a fit for what I need, but I need to leave a review about how ridiculous the cancellation process is. You should not need to fill out a survey, create a password, enter the password, enter a special code, then "confirm cancellation" multiple times in order to cancel a free trial that requires a CC.
Thank you for sharing your thoughts. While we're glad you find the app fine overall, we’re sorry to hear about your frustration with the cancellation process. Feedback like yours is invaluable in helping us improve. We'll make sure to pass this along to our team for review. Our team has already reached out to you to sort any issues. Thank you!
A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.
Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at support@jubilee.beauty.
-Rochelle
Jubilee is great! Easy setup, good products, and fast support.
Thank you for your feedback! Don’t hesitate to reach out to us at support@jubilee.beauty if you need assistance. -Rochelle
Rochelle was very helpful and responds quickly to my question and all of my concern was solved. Rochelle friendly and helpful. Thanks so much for your hard work!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our service and you're getting the support you need! Your positive feedback means the world to us and motivates our team to continue delivering the best experience possible.
The app forces you to put in credit card and sign up for account for $1 and opt into the monthly charges after the $1 trial in order to even to see what products they have to offer. I asked many times in chat what their skincare products were and they said they have many and to sign up to see. Once we put in the credit card we then see they only have 1 skincare product and a very limited number of products at all. The help chat also said it is very simple to just cancel you can simply just let them know in the chat and they will cancel immediately. I then asked them to cancel and they said they need you to go in and cancel following a number of inconvenient steps trying to dissuade cancellations from the monthly charges. All in all I applaud them for the concept and wish them nothing but the best. I simply think that the handling of onboarding recurring customers and cancellation process is done in poor taste.
We're sad to hear about your experience. Our team has reached out to you via email to sort any unresolved issues. Looking forward to resolving this with you.
Using the Makeup Beauty Dropshipping App has been a game-changer for my business. It’s helping me become a global force in the industry, providing unparalleled options and opportunities that are absolutely fantastic.What sets this app apart is its versatility and ease of use. You can add your brand’s logo and have a ready-made product in minutes, which is incredibly beneficial for a business looking to scale quickly. The app’s extensive product range means that I can offer my customers a variety of high-quality cosmetics and beauty products without the need for large upfront investments.Additionally, the Makeup Beauty Dropshipping App ensures that all products meet high standards of quality and safety, which is crucial in the beauty industry. This reliability has helped build trust with my customers and has significantly boosted my brand’s reputation.The seamless integration with my Shopify store means I can manage everything from product selection to order fulfillment in one place. This efficiency has allowed me to focus more on marketing and expanding my reach, further solidifying my position as a global player in the cosmetics and haircare market.Overall, the Makeup Beauty Dropshipping App is the best app I’ve used so far. Its comprehensive features and user-friendly interface have made it an indispensable tool for my business, enabling me to deliver top-notch products to my customers with ease and confidence.
Thank you so much for your incredible feedback on the Makeup Beauty Dropshipping App! We're thrilled to hear that it has been a game-changer for your business and has helped you become a global force in the beauty industry.
Your highlights of the app's versatility and ease of use, particularly the ability to add your brand’s logo and have a ready-made product in minutes, perfectly capture the benefits we aim to provide.
Thank you again for sharing your experience. Your success story is an inspiration, and we’re honored to be a part of your journey in the cosmetics and haircare market. We look forward to continuing to support your growth and success with the Makeup Beauty Dropshipping App.
the fact that you HAVE to give them your credit card information just to look at what products they offer ( and there aren't that many of them) is ridiculous. Then when you try to unsubscribe, it is a 5 to 10 minute process with tons of popups, being asked over and over if you are sure you want to cancel, being required to imput your password twice and type CONFIRM as well as telling them exactly why you are cancelling. It is unnecessarilly hard which makes it seem like the business is trying to use some shady tactics. It was a bad experience. I only wanted to look at the product catalog and i got charged $1.99 from JUBILEE DROPSHIP for that.
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at support@felex.co, and we’ll do our best to resolve the issue.
terrible customer service, lack on info, no way to cancel your subscription. Got on a chat and asked to cancel, all they did was send me a weird screenshot that was not reassuring at all.
We're truly sorry to hear about your experience. Our team has reached out to you via email and we look forward to sorting this out with you 🙏