レビュー (88)

総合評価
3.8
評価レベルごとの件数
  • 評価の66%は5つ星です
  • 評価の6%は4つ星です
  • 評価の4%は3つ星です
  • 評価の3%は2つ星です
  • 評価の21%は1つ星です
2025年6月20日

Easy to use. Not what I expected, I ordered a sample thinking I'd get to see my logo. Fair enough it's a sample no logo. But, it took a few weeks and some complaining to get the product delivered. I'm told you need to order 5 items to get the logo. Logo = brand = why I chose to try Jubile.

My order of 5 products arrives with only 4 items in the package. And you guessed it no logo. Now I'm told that I need to order a quantity of 5 items to see my logo on the product.

I have been misled and misinformed.

Wooshopty
アメリカ合衆国
アプリの使用期間:7ヶ月
Innovation Labs.が返信しました 2025年6月22日

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

2025年3月15日

I would totally recommend this app! It's user friendly and easy to navigate for beginners. I'm having fun recreating my brand with Jubilee. Fingers crossed that this is going to be the fuel that makes Brilliant Beauty Cosmetics skyrocket!!

Brilliant Beauty
アメリカ合衆国
アプリの使用期間:11ヶ月
Innovation Labs.が返信しました 2025年3月17日

Thank you so much for your kind words! 🌟 We're thrilled to hear that you're enjoying Jubilee and using it to build your brand. Wishing you all the success with Brilliant Beauty Cosmetics—may it soar to new heights! 🚀💄✨ If you ever need support, we're here for you! 💕

2025年4月15日

The app forces you to put in credit card and sign up for account for $1 and opt into the monthly charges after the $1 trial in order to even to see what products they have to offer. I asked many times in chat what their skincare products were and they said they have many and to sign up to see. Once we put in the credit card we then see they only have 1 skincare product and a very limited number of products at all. The help chat also said it is very simple to just cancel you can simply just let them know in the chat and they will cancel immediately. I then asked them to cancel and they said they need you to go in and cancel following a number of inconvenient steps trying to dissuade cancellations from the monthly charges. All in all I applaud them for the concept and wish them nothing but the best. I simply think that the handling of onboarding recurring customers and cancellation process is done in poor taste.

DirectDermaCare
アメリカ合衆国
アプリの使用期間:約1時間
Innovation Labs.が返信しました 2025年4月17日

We're sad to hear about your experience. Our team has reached out to you via email to sort any unresolved issues. Looking forward to resolving this with you.

2025年5月20日

terrible customer service, lack on info, no way to cancel your subscription. Got on a chat and asked to cancel, all they did was send me a weird screenshot that was not reassuring at all.

Simple Clean Skincare
アメリカ合衆国
アプリの使用期間:26分
Innovation Labs.が返信しました 2025年5月21日

We're truly sorry to hear about your experience. Our team has reached out to you via email and we look forward to sorting this out with you 🙏

2025年2月25日

Love Jubilee app store. Great for skin business that wants to try private label products. Everything is super easy, from product listing to importing direct to my Shopify store. I highly recommend

Jode-Ian
アメリカ合衆国
アプリの使用期間:7分
Innovation Labs.が返信しました 2025年3月2日

Thank you so much for your kind words! 😊 We're thrilled to hear that Jubilee has made private labeling and product importing easy for your skin business. Wishing you great success with your Shopify store! 🚀✨

2024年12月29日

This app has it all! It is very user-friendly, offers a ton of high-quality products, and has excellent prices. I'm an online store using Shopify, and Jubilee has been the ideal approach for me to increase the range of products I provide in the beauty and haircare industry. This app makes it simple to add new products to my site without worrying about inventory because it provides a large selection of premium beauty and hair products for dropshipping.

RiNiches
バミューダ
アプリの使用期間:2日
Innovation Labs.が返信しました 2025年1月1日

Thank you for your detailed feedback! It’s great to hear how Jubilee has been a game-changer for your beauty and haircare store on Shopify. We're glad you find the app user-friendly and effective in expanding your product range without the inventory hassle. If you have suggestions for improvements or features, feel free to share!

編集日:2024年8月9日

Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.

Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.

This is not how you effectively operate a business or treat paying customers.

REVIEW #2

Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!

Shoptastic
アメリカ合衆国
アプリの使用期間:23日
Innovation Labs.が返信しました 2024年8月8日

I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.

I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.

Please allow me to contact you today so we can resolve this issue.

2025年1月28日

I do not recommend this app. The search function is very limited and the site is glitchy. They do not have products to meet my needs. They have high minimum orders on the good stuff like lipstick.

plantsngreens
アメリカ合衆国
アプリの使用期間:約20時間
Innovation Labs.が返信しました 2025年1月30日

We're truly sorry to hear about your experience. Allow us to make this right! One of our associates has reached out to you via email to sort any unresolved issues. Thank you!

2024年10月8日

As an online retailer selling through Shopify, I was looking for a way to expand my product offerings in the beauty and haircare space, and Jubilee has been the perfect solution. This app offers a wide range of high-quality beauty and hair products for dropshipping, making it easy to add new products to my store without worrying about inventory.

CalmSphere
アメリカ合衆国
アプリの使用期間:1日
Innovation Labs.が返信しました 2024年10月10日

Thank you so much for your wonderful review! We’re delighted to hear that Jubilee has been a great solution for expanding your product offerings in the beauty and haircare space. We’re committed to providing high-quality products and a seamless dropshipping experience. If you have any questions or need further assistance, feel free to reach out. Happy selling!

2024年9月29日

I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days

LEILA & L
エジプト
アプリの使用期間:5日
Innovation Labs.が返信しました 2024年9月30日

I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you.

You can also reach us at support@jubilee.beauty if you need further assistance. Thank you for your understanding!