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I’m leaving a good review because there was an issue placing one of my customers’ orders and Rochelle helped me to resolve the issue quickly. It means a lot to me as a small business owner that I can work out problems and keep my customers happy without any confusion or delay!
Thank you so much for taking the time to leave a review about your experience with Jubilee! We're thrilled to hear that Rochelle was able to help you resolve the issue with your customer's order quickly and efficiently. As a small business owner, we understand the importance of providing excellent customer service and ensuring that our customers have a seamless experience. We're proud to have team members like Rochelle who are dedicated to making things right and keeping our customers happy. Thank you for choosing Jubilee, and we're glad we could help you keep your customers happy and satisfied! - Erwin
Using the Makeup Beauty Dropshipping App has been a game-changer for my business. It’s helping me become a global force in the industry, providing unparalleled options and opportunities that are absolutely fantastic.What sets this app apart is its versatility and ease of use. You can add your brand’s logo and have a ready-made product in minutes, which is incredibly beneficial for a business looking to scale quickly. The app’s extensive product range means that I can offer my customers a variety of high-quality cosmetics and beauty products without the need for large upfront investments.Additionally, the Makeup Beauty Dropshipping App ensures that all products meet high standards of quality and safety, which is crucial in the beauty industry. This reliability has helped build trust with my customers and has significantly boosted my brand’s reputation.The seamless integration with my Shopify store means I can manage everything from product selection to order fulfillment in one place. This efficiency has allowed me to focus more on marketing and expanding my reach, further solidifying my position as a global player in the cosmetics and haircare market.Overall, the Makeup Beauty Dropshipping App is the best app I’ve used so far. Its comprehensive features and user-friendly interface have made it an indispensable tool for my business, enabling me to deliver top-notch products to my customers with ease and confidence.
Thank you so much for your incredible feedback on the Makeup Beauty Dropshipping App! We're thrilled to hear that it has been a game-changer for your business and has helped you become a global force in the beauty industry.
Your highlights of the app's versatility and ease of use, particularly the ability to add your brand’s logo and have a ready-made product in minutes, perfectly capture the benefits we aim to provide.
Thank you again for sharing your experience. Your success story is an inspiration, and we’re honored to be a part of your journey in the cosmetics and haircare market. We look forward to continuing to support your growth and success with the Makeup Beauty Dropshipping App.
What I appreciate most about this company is its commitment to transparency.
They are upfront about all information, which is refreshing.
My experience with Erwin in customer service was exceptional.
Thank you for establishing such a commendable policy and philosophy in your business.
Please continue the great work!
Thank you so much for your kind words! We're thrilled to hear that our commitment to transparency resonates with you. At Jubilee, we believe that being upfront and honest is key to building strong, lasting relationships with our customers.
We're also glad to know that Erwin provided you with exceptional service. Your feedback will surely be shared with him and the team—it’s a wonderful reminder of why we do what we do.
We truly appreciate your support and will continue striving to meet and exceed your expectations. Thank you once again for your encouraging words, and we look forward to serving you in the future!
Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.
Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.
This is not how you effectively operate a business or treat paying customers.
REVIEW #2
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.
I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.
Please allow me to contact you today so we can resolve this issue.
I love the concept and features; the products appear to be very high, too. Just starting with the company but anticipate a good experience based on the vibes and feedback from other customers.
I appreciate you taking the time to provide us with your feedback! I will be happy to provide you assistance in creating your brand! Don't hesitate to reach out to us at support@jubilee.beauty.
It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware
I have reached out to you via email. Please response so we can resolve this for you. Thank you!
DO NOT INSTALL OR USE!! The products are poisonous, so if you want to help people with healthy products, you won't here. They are NOT white label, they just write words on the products, they can't put your business logo on. Which should be false advertising, and they should be removed from the shopify app store. After figuring this out I tried to unsubscribe and I COULDN"T!! The program told me that I had to put a password in to unsubscribe. So when I did, it didn't register, and told me I had to keep putting in a password over and over. I asked for help from customer service and its been OVER TWO WEEKS!! Of the staff ignoring everything i say, while repeating over and over again that i can go kick rocks basically. they don't care about the issues, they have a policy that says they don't have to give back my money, so I lose. Do I?
I am sorry for the frustration and inconvenience you have faced with Jubilee. Your feedback is highly valued and I want to assure you that we are taking your concerns seriously. I apologize for the delays and lack of communication regarding your subscription. This is not the level of service we strive for and I understand how upsetting this must be for you. Could you please contact us via email at support@felex.co so we can resolve this for you?
Beautiful site cute designer products plenty of inventory
Thank you for your feedback! We're glad you like the service! Feel free to reach out to us at support@jubilee.beauty if you have any questions!
Keep up the good work :)
Thank you so much for your encouragement! We're thrilled to hear that you're happy with our work. Your support means a lot to us, and we’re committed to continuing to deliver the best service possible.
We appreciate you taking the time to share your thoughts, and we look forward to keeping up the good work for you. Thanks again for choosing Jubilee! 😊
We initially found this app to be full of glitches, especially when first installed. Moreover, it forces users to choose a plan before they can fully explore its features, which I find rather shady. The app advertises a free plan, but it doesn't seem to be accessible during the setup process and won't let you go further without plan.
Thank you for your feedback. I have reached out to you via email to resolve your concern.
Please reach back to us so we can help you with this.