レビュー (66)
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評価順
Rochelle is always so helpful and quick to reply!
Thank you for your feedback! Let us know if there is anything we can do to help you! :) You may reach out to us at support@jubilee.beauty.
-Rochelle
Having trouble with shipping and Rochelle was on it immediately.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our service and you're getting the support you need! Your positive feedback means the world to us and motivates our team to continue delivering the best experience possible.
I do not recommend this app. The search function is very limited and the site is glitchy. They do not have products to meet my needs. They have high minimum orders on the good stuff like lipstick.
We're truly sorry to hear about your experience. Allow us to make this right! One of our associates has reached out to you via email to sort any unresolved issues. Thank you!
Pretty good thus far. The team at Jubilee were very helpfule when I had a situation. They helped resolve it promptly.
Thank you for your feedback! (smiley) We always make sure to provide the best customer support for you! So feel free to reach out to us if you encounter any roadblock at support@jubilee.beauty.
-Rochelle
Easy to use and set up
Thank you for your feedback. I'm glad you find the process easy. :D We'll be happy to help you achieve success with your own brand so feel free to reach out to us at support@jubilee.beauty.
-Rochelle
I absolutely love having the opportunity to have my own line of cosmetics!!! Fabulous products for all skin types and all ages!!!
Thank you so much for your fantastic feedback! We're thrilled to hear that you find our products awesome. Your satisfaction is our top priority, and it's incredibly rewarding to know that we're meeting your expectations.
If you have any suggestions or ideas on how we can make your experience even better, please don't hesitate to share them with us. We're always looking for ways to improve and innovate.
Thank you once again for your support and for being a valued customer. We look forward to continuing to serve you!
I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle...PLEASE STOP IT!!!
Initial review:
I strongly advise against using the Jubilee.beauty Shopify App. Our experience with their service has been nothing short of frustrating and disappointing.
We initially signed up for their free trial to test the app’s features. However, even after confirming with their attendant Rochelle via chat that the trial was canceled, they continued to charge my credit card. Despite multiple attempts to contact them, we received no response whatsoever.
This demonstrates a clear lack of integrity and extremely poor customer service. They not only failed to honor the cancellation but also ignored our subsequent inquiries. If you value your time and money, avoid Jubilee.beauty Shopify App at all costs. There are plenty of other options available that provide reliable service and respect their customers.
Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.
Definitivamente é uma enganação.
Obrigado por trazer suas preocupações à nossa atenção. Pedimos sinceras desculpas por qualquer frustração e inconveniente que você tenha experimentado.
Saiba que valorizamos seu feedback e estamos aqui para ajudá-lo a resolver esse problema. Gostaríamos de investigar mais detalhadamente o seu caso e trabalhar para chegar a uma resolução satisfatória, incluindo a análise de quaisquer cobranças e a discussão de um possível reembolso, se aplicável.
Você poderia nos fornecer seus dados de contato ou entrar em contato diretamente com nossa equipe de suporte em support@jubilee.beauty? Nosso objetivo é resolver isso prontamente e restaurar sua confiança em nosso serviço.
Very easy to use app. I really like the products. Very nice quality. Rochelle has been so helpful with any questions I have had. She is professional, quick to respond and has been wonderful to work with. Thank you Rochelle.
App seems to be well put together. I can’t wait to give it a try. Hopefully it is as great as it seems.
Thank you so much for your feedback! I'll be happy to answer all your questions and help you achieve the success with your own brand.
-Rochelle
