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Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution.
Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution.
This is not how you effectively operate a business or treat paying customers.
REVIEW #2
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously.
I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you.
Please allow me to contact you today so we can resolve this issue.
Using the Makeup Beauty Dropshipping App has been a game-changer for my business. It’s helping me become a global force in the industry, providing unparalleled options and opportunities that are absolutely fantastic.What sets this app apart is its versatility and ease of use. You can add your brand’s logo and have a ready-made product in minutes, which is incredibly beneficial for a business looking to scale quickly. The app’s extensive product range means that I can offer my customers a variety of high-quality cosmetics and beauty products without the need for large upfront investments.Additionally, the Makeup Beauty Dropshipping App ensures that all products meet high standards of quality and safety, which is crucial in the beauty industry. This reliability has helped build trust with my customers and has significantly boosted my brand’s reputation.The seamless integration with my Shopify store means I can manage everything from product selection to order fulfillment in one place. This efficiency has allowed me to focus more on marketing and expanding my reach, further solidifying my position as a global player in the cosmetics and haircare market.Overall, the Makeup Beauty Dropshipping App is the best app I’ve used so far. Its comprehensive features and user-friendly interface have made it an indispensable tool for my business, enabling me to deliver top-notch products to my customers with ease and confidence.
Thank you so much for your incredible feedback on the Makeup Beauty Dropshipping App! We're thrilled to hear that it has been a game-changer for your business and has helped you become a global force in the beauty industry.
Your highlights of the app's versatility and ease of use, particularly the ability to add your brand’s logo and have a ready-made product in minutes, perfectly capture the benefits we aim to provide.
Thank you again for sharing your experience. Your success story is an inspiration, and we’re honored to be a part of your journey in the cosmetics and haircare market. We look forward to continuing to support your growth and success with the Makeup Beauty Dropshipping App.
Support replied promptly and attended to every issue. Very friendly . Store has decent fashionable items and pricing is good. 17 days in and we’re satisfied and hope it stays that way. yes
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you have any suggestions or further feedback, please don't hesitate to share. We are always looking for ways to improve and make your experience even better.
i am ansious for my first sale
Sorry to hear that you're feeling anxious about your first sale. We're here to help! If you have any questions or concerns, please don't hesitate to reach out to our support team. We're here to help you succeed and would be happy to provide guidance and support every step of the way.
Keep up the good work :)
Thank you so much for your encouragement! We're thrilled to hear that you're happy with our work. Your support means a lot to us, and we’re committed to continuing to deliver the best service possible.
We appreciate you taking the time to share your thoughts, and we look forward to keeping up the good work for you. Thanks again for choosing Jubilee! 😊
I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days
I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you.
You can also reach us at support@jubilee.beauty if you need further assistance. Thank you for your understanding!
I LOVE Jubilee , THE EASIEST way to start your business in beauty!
Thank you so much for your enthusiastic feedback! We are thrilled to hear that you love Jubilee and find it to be the easiest way to start your business in beauty. Your kind words are incredibly motivating for our team.
At Jubilee, our goal is to make the journey of starting and growing a beauty business as seamless and enjoyable as possible. Knowing that we have been able to provide you with such a positive experience is extremely rewarding.
Thank you once again for your support and for being a part of the Jubilee community. We look forward to continuing to help your business thrive.
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you love the application!
Thank you so much for your 5-star rating! We’re thrilled to know you had a great experience with our app. Your support and satisfaction mean the world to us. If you need any assistance, feel free to reach out to us at support@felex.co
The best market for makeup
Wow, thank you so much for your glowing review! We're thrilled to hear that you've found our market to be the best for makeup. We're proud of our wide selection of high-quality makeup products and expert staff who are always happy to help with any questions or concerns. We appreciate your loyalty and look forward to serving you again in the future.
I love this app! It's easy to set up and the ordering process is so smooth! I recommend this app to anyone in the beauty industry.
Thank you so much for the wonderful review! We’re thrilled that you love the app and find both the setup and ordering process easy and smooth. It’s fantastic to hear that it’s a good fit for the beauty industry, and we truly appreciate your recommendation!