Judge.me Product Reviews App
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The lack of adaption for businesses is not only disappointing, it's insane. I'm so confused at the thousands of positive reviews here.
After reaching out to support as to why it's required that someone leaves;
- A title for the review
- Their full name
- Their review
- Their email
And explaining that it's more important to capture reviews than make it a multi-step process (friction heavy) for someone to leave a review, here's the "response" from Andrew:
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"Our logic dictates that without an email, we are unable to send a confirmation email after a review has been submitted on our website."
Firstly, it's not your website. It's ours. Judge.Me should not have access to our customers data, and nor should they dictate how their customers operate their own eComm sites.
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"This is necessary in order to verify the authenticity of the review. As our website does not have any restrictions on who can leave a review, the verified badge is crucial in ensuring the credibility of the reviews."
Again, Judge.Me does not get to dictate how we verify reviews. Businesses have their own processes (i.e. tracked emails, using our own email apps).
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"Therefore, we kindly request that an email be provided in order to proceed with the review process."
Yet again, Judge.Me does not get to force OUR customers on OUR websites to provide information a) we ALREADY HAVE and b) adds time to leaving a CRITICAL review.
Uninstalled.
EDIT/UPDATE: They asked me to continue a conversation to see what "solution" they copy/pasted information from their terms and conditions/compliance. So, rather than actually trying to help, they intentionally wasted more of my time and treated our small team like idiots.
Thank you for sharing your detailed feedback. We're really sorry to hear about your frustration, and we completely understand where you're coming from.
Our platform does require an email for review submissions to ensure accurate and verified reviews. While the email field cannot be made optional by default, we do value your privacy and control over your customer data and can discuss potential workarounds to streamline this process for your business. However, these workarounds come with some setbacks. Our advanced team has reached out to you to make sure you’re comfortable with those details before proceeding.
Was using the app on the free version, everything was fine. Then I wanted some extra features so I upgraded and paid the $15USD. i wanted to stop paying the $15 and revert to the previous version but the snakes do not allow you to do this. You have to cancel the App altogether. I find this deceptive and unethical. Shopify do better!
Thank you for your review. We’re sorry for the frustration you faced while managing the plans.
To clarify, you don’t need to cancel the app to go back to the free version. The plan can be downgraded directly from the Plan page at any time. That said, we appreciate your feedback and are working with our team to improve the upgrade/downgrade process.
Our team lead has reached out to assist and ensure the charge is refunded. If you have any further questions, we’re happy to help!
We’ve been using this app for years, and it worked well initially. However, as our number of reviews and products grew, the app began to fail.
Despite reaching out to support, they were unable to resolve the issue. The advanced support team contacted us but didn’t address the core problem.
It’s been days without a solution, and we’re deeply disappointed.
Beware: This app may stop functioning properly as your product and review volume increases!
Thank you for sharing your experience. We sincerely apologize for the frustration this caused.
We have manually updated your product groups, and all reviews should be displaying correctly now. We have also escalated the issue to our developers to implement a fix for it. We'll follow up with you as soon as this is resolved.
1) This app does not provide much control to the store owner. I can't delete or modify a review. A customer can modify their own reviews if they go through the Judge.me website. THIS IS NOT OK. 2) The company "judge.me" emails my customers from a "judge.me" address rather than my store's address. 3) A product reviews app should be invisible to the store owner's customers, meaning that my store should be the public point of contact, not "judge.me." Judge.me fails on this point. I am astonished that this app is so highly rated and, frankly, suspicious whether this apps ratings in the Shopify store are real. 4) No way to test the app without messing up my own store stats.
Thank you for your feedback, and we're sorry to hear that our app didn’t meet your expectations. Let us address your concerns:
(1) and (4): While web reviews cannot be deleted to maintain authenticity and trust, test reviews can be unpublished without impacting the store stats. We’re actively looking into ways to make sure store owners can test out the flow without affecting the store data.
(2) and (3): Our Review Confirmation emails are sent from Judge.me to ensure legitimacy. However, we recognize the value of maintaining your store’s branding and have noted your feedback for future improvements.
Our team has reached out to you to offer some tips and workarounds for these concerns. Hope we can help!
I currently hate it. I finally found the place to re request a review and it didn't work. Thinking it was a problem on my end, I closed the window and tried to find the request page again. Have spent hours coming over the site of all sorts of other features it wants to sell me, and other products I've purchased that it wants me to review, but can't find what I'm looking for. 'just go to judge.me/admin'... Doesn't exist!
We're really sorry to hear about your frustration. It sounds like you're having trouble finding the re-review request feature, and that’s definitely not the experience we want for you.
You should be able to access at https://app.judge.me/dashboard. If that’s not working, we’d love to investigate further and help resolve this ASAP. We have reached out to you directly, we’re here to help!
I signed up for what I thought was the free plan as a way to have it installed when I'm set up and ready to start selling. So, imagine my surprise today when I was charged for the premium plan. My website isn't set up completely but I already know which review app I won't use when it is. Thanks for nothing.
We're sorry for the confusion about the plan charges. It sounds like you were on our free trial, which gives access to the Awesome features for a limited time. Once the trial ends, it automatically switches to the Awesome plan unless downgraded to the Free plan beforehand.
We completely understand this might not have been clear, and we'd love to help sort it out. Our team has processed your request, looking forward to hearing back soon!
Thank you Claudio for your incompetence. If you want to waste time, write to Judge support.
I ask for help with something very simple, and Claudio doesn't understand everything. 20 minutes of conversation and in the end he doesn't even help me find the solution and leaves me all alone. For the price of the application, this isn't right.
We're very sorry to hear that the experience you had with our agent has not been up to standard. We'll be working with our agents to ensure your requests are understood by all. In the meantime, we're glad to hear that the issue has been resolved. Thank you for bringing this to our attention.
Terrible Customer Service Experience
I had an extremely disappointing experience with their customer service. I reached out for help with an issue and the developer, Soufiane, asked for permission to access the app. Without waiting for my explicit consent, he started making changes and publishing on my live theme. This is a blatant disregard for customer consent and professionalism.
When I inquired about how to edit reviews separately, he simply told me to publish them since they were already imported. This response was incredibly unhelpful and frustrating. I cannot believe the level of incompetence and lack of respect shown. Avoid at all costs!
We’re truly sorry to hear about your experience and deeply regret falling short of your expectations. We take feedback like yours very seriously, as it helps us improve our service and ensure such issues are avoided in the future.
This incident does not reflect the high standards of transparency and professionalism we strive to uphold. Please rest assured that we will thoroughly review this matter to prevent similar occurrences.
In the meantime, we’d love to address your concerns more effectively and assist you in making the most of our app. If you’re open to it, please don’t hesitate to reach out to us via our ongoing conversation. Our team will ensure you receive the support you deserve.
This app support tried 10 different ways to prevent my store have verified reviews due to some ambiguous " rule" while lacking reasonable features to display individual review as verified on homepage , the support was going out their way and out of line to disqualify your store personally, he asked me millions of question like a cop and insist that I prove that I own my own store! Who the f* are you? When I look at some of their reviews, l find they all sound like cookie cutter and one clearly said they are running into an issue but still give 5 star LMAO. fk8ng clown ! There are so many apps there that would never intentionally make their customer's life hard!
We're truly sorry to hear about your frustration with how our agent handled the review verification for your store.
Our verification process is in place to maintain the integrity of reviews, ensuring they remain trustworthy and authentic. However, we understand this process can be cumbersome, and we’re always looking for ways to make it clearer and more efficient.
Our team leads have reached out to you to work toward a solution that suits your needs. If you're open to it, please reply to us anytime. In the meantime, we have also talked to the agent to make sure they won't make the same mistake.
This got to be the worst support I have ever encountered. Feels like bunch of bots that does not help at all except copy and paste. worst app
We’re really sorry to hear about your experience with our support. It looks like there was a misunderstanding in our conversation - our agent thought you had everything sorted, but it turns out you were still running into an issue. That’s on us, and we truly appreciate your patience.
We’d love to make this right! Our team lead has reached out to you directly, we’ll make sure you get the help you need.