Judge.me Product Reviews App
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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We’ve been using this app for years, and it worked well initially. However, as our number of reviews and products grew, the app began to fail.
Despite reaching out to support, they were unable to resolve the issue. The advanced support team contacted us but didn’t address the core problem.
It’s been days without a solution, and we’re deeply disappointed.
Beware: This app may stop functioning properly as your product and review volume increases!
Thank you for sharing your experience. We sincerely apologize for the frustration this caused.
We have manually updated your product groups, and all reviews should be displaying correctly now. We have also escalated the issue to our developers to implement a fix for it. We'll follow up with you as soon as this is resolved.
Thank you Claudio for your incompetence. If you want to waste time, write to Judge support.
I ask for help with something very simple, and Claudio doesn't understand everything. 20 minutes of conversation and in the end he doesn't even help me find the solution and leaves me all alone. For the price of the application, this isn't right.
We're very sorry to hear that the experience you had with our agent has not been up to standard. We'll be working with our agents to ensure your requests are understood by all. In the meantime, we're glad to hear that the issue has been resolved. Thank you for bringing this to our attention.
1) This app does not provide much control to the store owner. I can't delete or modify a review. A customer can modify their own reviews if they go through the Judge.me website. THIS IS NOT OK. 2) The company "judge.me" emails my customers from a "judge.me" address rather than my store's address. 3) A product reviews app should be invisible to the store owner's customers, meaning that my store should be the public point of contact, not "judge.me." Judge.me fails on this point. I am astonished that this app is so highly rated and, frankly, suspicious whether this apps ratings in the Shopify store are real. 4) No way to test the app without messing up my own store stats.
Thank you for your feedback, and we're sorry to hear that our app didn’t meet your expectations. Let us address your concerns:
(1) and (4): While web reviews cannot be deleted to maintain authenticity and trust, test reviews can be unpublished without impacting the store stats. We’re actively looking into ways to make sure store owners can test out the flow without affecting the store data.
(2) and (3): Our Review Confirmation emails are sent from Judge.me to ensure legitimacy. However, we recognize the value of maintaining your store’s branding and have noted your feedback for future improvements.
Our team has reached out to you to offer some tips and workarounds for these concerns. Hope we can help!
This got to be the worst support I have ever encountered. Feels like bunch of bots that does not help at all except copy and paste. worst app
We’re really sorry to hear about your experience with our support. It looks like there was a misunderstanding in our conversation - our agent thought you had everything sorted, but it turns out you were still running into an issue. That’s on us, and we truly appreciate your patience.
We’d love to make this right! Our team lead has reached out to you directly, we’ll make sure you get the help you need.
I think this app is so terrible that I'm almost positive that they are cherry picking reviews. My god the UX is so bad and the smug support people are terrible. I hate this app :) Figuring out now how to extract our reviews and move on from the pile of trash that is Judge me.
We're very sorry to hear that your experience with our app has been frustrating. We understand that you've run into an issue while importing reviews with a CSV file. As each file is different, we would really appreciate it if you could send us the file to take a further look. Importing can be confusing the first time but it should get easier over time, and we're here to help you with that.
This app support tried 10 different ways to prevent my store have verified reviews due to some ambiguous " rule" while lacking reasonable features to display individual review as verified on homepage , the support was going out their way and out of line to disqualify your store personally, he asked me millions of question like a cop and insist that I prove that I own my own store! Who the f* are you? When I look at some of their reviews, l find they all sound like cookie cutter and one clearly said they are running into an issue but still give 5 star LMAO. fk8ng clown ! There are so many apps there that would never intentionally make their customer's life hard!
We're truly sorry to hear about your frustration with how our agent handled the review verification for your store.
Our verification process is in place to maintain the integrity of reviews, ensuring they remain trustworthy and authentic. However, we understand this process can be cumbersome, and we’re always looking for ways to make it clearer and more efficient.
Our team leads have reached out to you to work toward a solution that suits your needs. If you're open to it, please reply to us anytime. In the meantime, we have also talked to the agent to make sure they won't make the same mistake.
Terrible Customer Service Experience
I had an extremely disappointing experience with their customer service. I reached out for help with an issue and the developer, Soufiane, asked for permission to access the app. Without waiting for my explicit consent, he started making changes and publishing on my live theme. This is a blatant disregard for customer consent and professionalism.
When I inquired about how to edit reviews separately, he simply told me to publish them since they were already imported. This response was incredibly unhelpful and frustrating. I cannot believe the level of incompetence and lack of respect shown. Avoid at all costs!
We’re truly sorry to hear about your experience and deeply regret falling short of your expectations. We take feedback like yours very seriously, as it helps us improve our service and ensure such issues are avoided in the future.
This incident does not reflect the high standards of transparency and professionalism we strive to uphold. Please rest assured that we will thoroughly review this matter to prevent similar occurrences.
In the meantime, we’d love to address your concerns more effectively and assist you in making the most of our app. If you’re open to it, please don’t hesitate to reach out to us via our ongoing conversation. Our team will ensure you receive the support you deserve.
it is randomly sending out product review request even if the request is turned off
Thank you for your review and for notifying us of this issue. Upon checking, the review request has been off and all requests have been skipped, except for 2, which seem to have been scheduled manually. We have reached out to you to see if those are the 2 requests you were referring to, or if you have any other information that could help us investigate the issue further. Looking forward to hearing back!
I was disappointed with this app as it failed to deliver on the promises made. The features and functionality were not as advertised, leading to a frustrating user experience. Support was unhelpful and slow to respond, making it difficult to resolve issues. Overall, the app did not meet my expectations based on its descriptions and reviews.
Thank you for sharing your feedback. We’re sorry to hear that the app didn’t meet your expectations. We're constantly working on improving the app, especially for multilanguage stores like yours. Hope we can address your concerns soon!
"I recently cancelled my Judge.mesubscription, but I'm still being charged. I've reached out to their support team multiple times, but haven't received a resolution yet. It's frustrating to continue being billed for a service I no longer use. I hope this issue gets resolved soon."
Thank you for letting us know about the issue and sorry to hear that you haven't received the refund. Upon checking the conversations from our end, we haven't been able to find a related thread. We have reached out to you as well but haven't heard back. In case we reached the wrong contact, please feel free to email us at support@judge.me and we'll sort this out for you!