Judge.me Product Reviews App

Judge.me Product Reviews App

Arvostelut (40 106)

Kokonaisarvio
5
Lukumäärä luokitustasoa kohden
  • 98 % arvioista on 5 tähteä
  • 2 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 0 % arvioista on 1 tähteä
5. tammikuu 2025

The app is overly complicated to the point where I couldn’t set it up myself. The tutorial and help sections contain expired links, and the person assisting me ended up messing up my store theme. They couldn’t fix the carousel or the star ratings on the product page either.

This has been the worst Shopify app experience I’ve ever had. It’s frustrating how such a simple concept could be executed so poorly and made unnecessarily complex. I wasted three hours on this and got nowhere.

Egoist Underwear
Yhdysvallat
Noin 2 tuntia sovelluksen käyttöä
Judge.me vastasi 9. tammikuu 2025

We’re very sorry to hear about your experience and truly understand how frustrating it must have been. Your feedback is invaluable to us, and we’ve carefully reviewed the situation to address the issues you encountered.

We’d love the opportunity to welcome you back and clarify the miscommunications regarding the customization of the carousel and Google reviews. Our goal is to simplify the process and ensure the app works seamlessly for you.

We’ve already reached out to you via email with detailed instructions and a proposed solution. If you’re open to giving us another chance, we’re here to assist and make sure the app meets your expectations.

19. lokakuu 2024

AVOID AVOID AVOID AVOID AVOID AVOID AVOID…

You can ask anyone for review so they are not really verified buyer reviews!!!

Not well maintained app, currently 3 versions behind with bugs out of the box. Also not capable of looking up all previous orders, You can’t send request manually, as you get AxiosError: Request failed with status code 422 , If you want to ask for previous orders reviews you have to create a CSV file. Absolutely horrendous and obnoxious app to use.

Pipe Laying Tools
Yhdistynyt kuningaskunta
7 päivää sovelluksen käyttöä
Judge.me vastasi 27. lokakuu 2024

We're truly sorry for the frustrating experience you had and appreciate the details you provided.

While we do allow merchants to ask anyone for reviews (this helps stores collect feedback from offline sales for example), we make sure to only verify reviews from a buyer.

It appears that your experience is specifically for WooCommerce. The Shopify and WooCommerce versions of our app are separated, and the functionality can differ between platforms. This might explain some of the issues you've encountered. Regardless, we'd love to work with you to resolve any remaining issues.

31. elokuu 2024

Extremely Disappointed with the Poor Customer Service! less that 1 star

I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally!

Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!

CREATIONS BY TG
Yhdysvallat
8 kuukautta sovelluksen käyttöä
Judge.me vastasi 9. syyskuu 2024

We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns.

On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!

12. joulukuu 2024

This app leaves code all over your site when you "delete" it.

B a n a n a s !
Saksa
34 minuuttia sovelluksen käyttöä
Judge.me vastasi 18. joulukuu 2024

Thank you for your feedback. We understand how important it is for everything to work seamlessly when uninstalling an app.

In most cases, if the installation is done via Shopify app blocks, these blocks should be removed automatically upon uninstall. We've reached out to you to check this further. If any remnants were left behind, we’d be happy to help you resolve this very quickly.

4. elokuu 2024

Awful support and constant technical issues. We've been using Judge.me for 3 years across 7 of our Shopify stores, but enough is enough. They misled us into their paid plan with promises of collated reviews across our global stores. Now, they claim a 'technical glitch' is preventing reviews from our Indian store (teacurry.com) from showing on our international store (teacurry.us). It’s been three days of major sales losses, and they remain completely indifferent to our situation. With no solution in sight, we're forced to switch to another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

TEACURRY
Intia
Yli 3 vuotta sovelluksen käyttöä
4. elokuu 2024

Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

TEACURRY
Intia
Yli 2 vuotta sovelluksen käyttöä
4. elokuu 2024

Terrible support and constant technical issues. We've used Judge.me for the past 3 years across 7 of our Shopify stores, but we've had enough. They tricked us into their paid plan with promises of collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t appearing on our international store (teacurry.us). It’s been three days of significant sales losses, and they remain completely indifferent to our situation. Still no solution, so we're forced to find another review app. Avoid using them for your store at all costs. There are many other providers who won't deceive you with false promises.

Buddha Natural
Intia
Yli vuosi sovelluksen käyttöä
4. elokuu 2024

Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.

Ivory Natural
Intia
9 kuukautta sovelluksen käyttöä
22. lokakuu 2024

Using one of the most widely used paid themes, 'Motion,' with no customization at all. Given how common and reliable this theme is, it should be working flawlessly every single time. There's no complex logic or advanced coding involved here—this isn't rocket science. Not even got the App up an running it would not install.

Bikeair
Tanska
14 minuuttia sovelluksen käyttöä
Judge.me vastasi 27. lokakuu 2024

Thank you for letting us know about the issues with your theme. Although our app is full compatible with Motion and all other Shopify themes, installation issues can occasionally happen, but our team is here to help.

We have reached out and are happy to walk you through the setup process to make sure everything runs smoohtly. Hope to hear back soon!

2. syyskuu 2024

I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem.

To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."

LuxNovaHub
Yhdysvallat
Noin 14 tuntia sovelluksen käyttöä
Judge.me vastasi 9. syyskuu 2024

We understand how frustrating it must have been to encounter these issues, and we apologize if our communication and support were not as helpful as they should have been.

We would appreciate the opportunity to discuss this with you further and do everything we can to help resolve the matter. Please feel free to reply to our email, and we will prioritize your case immediately.