Judge.me Product Reviews App

i recently had the pleasure of interacting with the support team and i must say they exceeded all my expectations. from the moment i reached out with my inquiry i was met with professionalism

英語表記なのでとってもわかりにくい一方、管理画面上でチャットで問い合わせができ、すぐに対応してくれてとても親切なのですが、やはりそこも英語のやりとり。
全て日本語対応にしてほしい！チャットのフォローはとても早くて助かってます！

It works great, easy to to implement if you know where to look. The have good docs to help you and the customer services doesn't hesitate to point to the right direction.

The app is excellent and perfectly fulfills my requirements. The customer service is exceptional, providing a pleasant experience. However, the dashboard could be more user-friendly.

The app was easy to set up and so far flows well with Shopify platform. Customer service was excellent helping me with my specific questions and resolved them very well. My only suggestion would be to gather some data about customers choosing the star rating and mixing up 1 and 5. We have had some customers communicate that they mixed up the rating because they found the layout of the stars to be confusing. I know this is a choice of the business owner but I frankly wasn’t sure which to choose because they were both not great. Would like to suggest that you present the choices like this: 5 ⭐️⭐️⭐️⭐️⭐️
4 ⭐️⭐️⭐️⭐️
3 ⭐️⭐️⭐️
2 ⭐️⭐️
1 ⭐️ Much easier visual. Says the customer can go back to email and fix it but they weren’t able to so it’s highly disappointing when the written comment is highly complimentary but the star rating is off. I understand that you can’t control someone pressing buttons but your star ratings and visuals/graphic choices are not clear. They look like a number line not a rating scale. Other than that issue, I am highly satisfied.

Good product

Excellent review app and the best value of any review app in the shopify app store. Numerous integrations, reminders, tons of features. Paying a fraction of the price of Yotpo and Stamped for nearly the same features.

My only knock is that their shop level reviews need an overhaul. Currently they are treating shop reviews exactly like product reviews. Have had confusion from customers who will leave product reviews in the shop section by accident.

This app is wonderful once set up but I think settings should be a bit easier to navigate as I'm often taking forever to find simple things. Apart from that it is a great app, amazing customer service as well. Overall very pleased

very good application with a customer service listening with a good responsiveness to answer I recommend

L'app non e troppo intuitiva ma il customer service è pauroso (in senso buono). Ti rispondono in due minuti e sono super gentili