Judge.me Product Reviews , 27 592 arvostelua
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I'm editing my review because we keep running into the same issue over and over of our comments disappearing from our product page every 2-3 days and it happens during the most inconvenient time when we have higher traffic coming to the site off of viral Tik Tok videos. I've requested the team have the rep that knows how to fix this leave a note on our account so that other reps that get our ticket know how to fix quickly. This issue has made us consider switching to another review app.
Hi there,
Thank you for your feedback and sorry to hear that the reviews disappeared during the most inconvenient time. Reviews play an important role in upselling a product so that shouldn't have happened.
As for the root cause of the issue, as we haven't had an official integration with the page builder you're using, the API/custom code they used to display our widgets can be a bit unstable, but that can be fixed with a few lines of code. We have noted this internally and also shared with you the fix.
Hope it helps!
Customer service is poor,
Chat takes too long to respond.
UPDATE DOWNGRADING TO 1 STAR: Honestly, I should have tried another app,
the customer service continues to be slow. Now I am getting random request from judge me team for collaborator access for installing some widget that I never asked for.
Manual review request in the new version doesn't work and have to sue some other link to send reviews.
Do not fall for the 5-star reviews for this app.
Hi there,
We understand how valuable your time is, and we sincerely apologize for the delay when checking your cases. We will make sure to inform you every step of the investigation.
To follow up with your concern, we have deployed an update for our new version and the manual review request setting should work normally on that version now.
For the collaborator request, you're right. We should have been clearer in our messages. Thank you for your feedback and for giving us the opportunity to work on the suggestions.
Poor app. It fills your site with stuff customers needs to accept in order for them to be compliant i guess. I dont really know why they have all that text. It makes customers onsecure is my opinion.
We're sorry to hear about your experience with our app.
We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust.
We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.
After wasting 2 hours of my time, I deleted the app to find another one. Changing over from Product Reviews as a mandatory change from Shopify, this app was recommended. But they require their own .csv format which requires you to MANUALLY change each product link and date of review removing the TIME of the review manually and adding the LINK MANUALLY because it is different the the Product Views Export.
Unless you are a new business, save yourself a nightmare.
We're truly sorry to hear that you were having an issue importing reviews from Shopify Product Reviews.
To clarify your concerns, it is possible to use the export file from the Product Reviews app and import it to Judge.me, without having to change anything. The time and product links only need to be added manually if the store wants to create their own CSV file.
Our team has reached out to you with the instructions. Our chat support is available 24/7 and is more than happy to import the files for you. Hope to hear back soon!
app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.
Thank you for your review.
Based on your context, to avoid duplicated reviews without having to reach out to us, you can either:
- Undo the previous import (at the bottom of https://judge.me/import) then import a new file
- Or make use of our bulk delete option for imported reviews (available in the Reviews dashboard https://judge.me/index when you select multiple reviews)
We'll consider your feedback for further improvements. In the meantime, hope the 2 suggestions above could help.
don't use it will ruined your sales
Hi there, we're sorry to hear that your sales were affected.
Our integration with Shop App is activated by default when you install the app, but it's possible to disable the sync within our settings.
Our team has shared with you the steps to do so. Please let us know if there's anything else we can help to get your sales up and running.
They changed my settings without our permission
it sucks.
One of the worst app ever. After installing this, my seo dropdown and it leaves its remaining codes in the web which slow the proformance and down the seo of the web.
Hi there, we're very sorry to hear that your SEO was affected.
We're more than happy to look into why this might be the case. Our support team has reached out to you to help with SEO and the remaining codes if any. Look forward to connecting and discussing the issue soon!